Csr

2 weeks ago

Andheri Mumbai Maharashtra, India The Chemours Company Full time

As we create a colorful, capable and cleaner world through chemistry, we invite you to join our team to harness the power of chemistry to shape markets, redefine industries and improve lives for billions of people around the world.

Essential duties and responsibilities
- Place orders in the system, mainly import orders both ocean and air shipping mode, including returns and export when required following business procedures, guidelines and policies.
- Monitor shipment status, ensure shipping document accuracy before providing to customers.
- Handle customer’s complaint timely in SalesForce, work with relevant parties such as investigator, Sales Manager and follow up to ensure resolution.
- Deliver Internal Customer Service Function works with full compliance.
- Work collaboratively with Sales Account Manager and functional support (Product stewardship, Supply Chain team, Shipping country customer service) for a smooth operation.
- Provide necessary support to Sales team when required such as, sales report, AR Collection.
- Participate in the business meeting when required.

Qualification requirements
- Bachelor’s degree
- Proven customer support experience
- Familiarity with SAP
- Good command of English
- Proficient in Microsoft Office Suite
- Good interpersonal and communication skills
- Positive and service-oriented attitude
- Ability to multi-task, prioritize and manage time effectively
- Willingness to work as part of a team.

At Chemours, you will find sustainability in our vision, our business and your future. If you want to work on the leading edge of your field and have a desire to make a difference, join Chemours and discover what it means when we say “We Are Living Chemistry”.

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