Customer Service Representative

20 hours ago

Gautam Budh Nagar, India Germanium Technologies Limited Full time

The BPO Executive is responsible for providing professional and efficient services to clients/customers by handling inquiries, resolving issues, and ensuring customer satisfaction. The role involves communication, problem-solving, and delivering quality service in line with the company’s objectives.

**Key Responsibilities**:

- Resolve customer issues promptly by following established guidelines and procedures.
- Maintain detailed and accurate records of interactions in the company's CRM system.
- Deliver excellent customer service to ensure high customer satisfaction and loyalty.
- Meet or exceed performance metrics such as quality scores, call handling time, and customer satisfaction rates.
- Work collaboratively with team members and supervisors to improve overall service delivery.
- Adhere to confidentiality and data protection policies.

**Skills and Qualifications**:

- **Education**: High school diploma (minimum); a bachelor's degree is often preferred.
- **Experience**: 0-2 years in a similar role (freshers may also be considered).
- **Skills**:

- Excellent communication skills (both verbal and written).
- Proficient in using computers and common software (e.g., MS Office).
- Strong problem-solving and multitasking abilities.
- Good listening skills and empathy.
- Ability to handle stress and work in a fast-paced environment.
- **Language**: Proficiency in English; additional languages are a plus.

**Job Type**:
Full-time, rotational shifts (including night shifts if required).

**Work Environment**:

- Office-based (or remote/hybrid, depending on the company).
- Professional and collaborative team culture.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

**Language**:

- Hindi and English (preferred)

Work Location: In person

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