Associate Cloud Administrator

What You’ll Do

This Role will mainly be working as part of AWS, Azure & GC Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across AWS, Azure & Google Cloud Platforms.

Few core responsibilities though not limited to would be as below.

The Cloud Ops Administrator is responsible for managing Teradata’s as-a-Service offering on public cloud (AWS/Azure/GC)

Delivery responsibilities in the areas of cloud network administration, security administration, instantiation, provisioning, optimizing the environment, third party software support.

Supporting the onsite teams with migration from On premise to Cloud for customers

Implementing security best practices, and analyzing the partner compatibility

Manage and support 24x7 VaaS environments for multiple customers.

Devise and implement security, operations best practices.

Implementing development, production environment for data warehousing cloud environment

Backup, Archive and Recovery planning and execution of the cloud based data warehouses

Throughput monitoring, load balancing, improving the overall system health by optimizing the key AWS/Azure/GC resources.

Proactively monitor ticket queue and assignment of tasks to shift members

Ensuring SLA are met during that shift
- Acknowledgement & Update SLAs

Incident/task prioritization during the shift

Ensure all scheduled changes are implemented within the prescribed window

First level of escalation for team members

First level of help/support for team members

Proactively highlight any incidents about to miss the SLA. Constantly monitor SLA Dashboard

Ensure even distribution of workload within shift members.

Handling S1 during shift

Shift leads would manage transition and share summary of all tickets being transferred

Divert adhoc tasks to platform leads.

Who You’ll Work

This Role will mainly be working as part of Azure & GC Ops for the Cloud Ops L2 team, which is eventually responsible for all Cases, Incidents, Changes, across Azure & Google Cloud Platforms.

This will be reporting into Delivery Manager for Azure & GC Ops

Minimum 6-8 years of IT experience.

Minimum 3-4 years of Cloud hands-on experience (Azure).

Expert in at least one of the supported public cloud platform (Azure).

Cloud Certification.

Should have basic leadership qualities.

ITIL or other relevant certifications are desirable

Service Now / ITSM tool day to day Operations

Must be willing to provide 24x7 on-call support on a rotational basis with the team.

Must be willing to travel - both short-term and long-term

What You’ll Bring

4 Year Engineering Degree or 3 Year Masters of Computer Application.

Excellent oral and written communication skills in the English language

Teradata/DBMS Experience Hands on experience with Teradata administration and strong understanding of Cloud capabilities and limitations

**Thorough understanding of Cloud Computing**: virtualization technologies, Infrastructure as a Service, Platform as a Service and Software as a Service Cloud delivery models and the current competitive landscape

Implement and support new and existing customers on VaaS infrastructure.

Thorough understanding of infrastructure (firewalls, load balancers, hypervisor, storage, monitoring, security etc.) and have experience with orchestration to develop a cloud solution.

Should have good knowledge of cloud services for Compute, Storage, Network and OS for at least one of the following cloud platforms: Azure

Managed responsibilities as a Shift lead

Should have experience in Enterprise VPN and Azure virtual LAN with data center

Knowledge of monitoring, logging and cost management tools

Hands-on experience with database architecture/modeling, RDBMS and No-SQL.

Should have good understanding of data archive/restore policies.

Teradata Basic

If certified with VMware skills will be added advantage.

Working experience in Linux administration, Shell Scripting.

Working experience on any of the RDBMS like Oracle//DB2/Netezza/Teradata/SQL Server,MySQL.