Associate, Cloud Administrator

SitusAMC is where the best and most passionate people come to transform our client’s businesses and their own careers. Whether you’re a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team

**Position Overview**:
**Essential Job Functions**:
Repair and recover from hardware, software, and process failures

Provide backup and recovery support and guidance for cloud resources

Assist in planning and coordinating technical deliverables

Execute unit tests and unit test plans

Produce data-based reports on technology risk for senior management

Develop infrastructure documentation and technology mappings in compliance with SOPs

Monitor progress by maintaining dialogue on work and results

Installing, configuring, and monitoring tools to support operations

Work closely with Cloud Engineers to execute automated CI/CD pipelines

Perform audit checks for security, process, and resource compliance

Continuously improve patterns, practices, and operational efficiency within the team

Contribute to training and customer support activities as needed

Communicate fluently with business stakeholders, product managers, researchers, and developers

Provide recommendations and technology-based solutions to business requirements

Provide 1st, 2nd, and 3rd level support to Service Desk and other staff

Troubleshoots problems, answer hardware and software questions and provide general technical assistance to the firm

Assist in the documentation of server systems, operational procedures, topology, and hardware/software inventory

Maintain asset records

Document problem resolutions into the appropriate systems

Troubleshoot, analyze, and resolve system and user problems

Plan, organize, and coordinate work assignments and prioritize workload

Provide backup coverage for other Cloud Administrators when needed

Rapidly deploy fixes to systems in response to newly identified stability and security threats

Knowledge and understanding of ITIL and SRE

Other activities as may be assigned by your manager

Associate degree in related field or equivalent combination of education and experience

Three to five years related experience

Fluent in Python, Powershell, and a variety of programming languages, software, and systems.

Strong computing and scripting skills

Comfortable with Agile practices

Able to work in an environment using cloud systems

Familiar with SaaS processes and products

Experience leading projects

Excellent communication and interpersonal skills and professional appearance

Knowledge of daily Windows server administration, including system stability, integrity, and troubleshooting

Proficiency in backup integrity and recovery coordination along with disaster preparedness planning

Self-motivated, with the ability to work in both a team environment and individually

Ability to understand and comply with the relevant department and/or corporate policies, procedures, and guidelines as they pertain to customer support

Knowledge of relevant commonly-used concepts, best practices, and procedures

Knowledge of local and remote computer system diagnostic tools

Strong communication (oral, technical, and written) skills

Strong analytical ability, good judgment, strategic and multidimensional thinker

Problem solves using interpersonal relations and diplomacy skills

Detail oriented and organized

Strong commitment and dedication to the position and a team player

**Qualifications/ Requirements**:
**Special Requirements**:

- The employee may be required to report to a different local office as a normal, contemplated, and mandated incident of their employment
- Ability to lift and carry up to 50 pounds
- Travel up to 25%

**Note**: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings.

SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.