Customer Support Executive

2 days ago

Gurugram Haryana, India The Ayurveda Co. Full time

**Company Profile**: **Know T.A.C.** The Ayurveda Co. (T.A.C) is a thriving, direct-to-consumer startup that translates the ancient wisdom of Ayurveda into the language of the young and dynamic India - the millennials and Gen Z. We offer a broad range of Ayurvedic beauty and wellness products, crafted especially to resonate with the lifestyle of today's youth. T.A.C has a robust omnichannel presence in India and caters to an international customer base too. **Click below to know more about us**: Shreedha Singh is now an angel investor on JIO Cinemas Indian Angels How D2C Brand the Ayurveda Co. Grew Its Customer Base 10X In Just 2 Years The Ayurveda Company: D2C brand T.A.C eyes profitability by Diwali’24; invests in R&D, warehousing, ET Retail "Husband-wife duo founders of Khadi Essentials share entrepreneurial mindset". "This Startup is Bringing Ayurveda to Millennials and Gen Z" "VC fund Sixth Sense Ventures leads Rs 100 crore Series A round in The Ayurveda Co" "Ayurveda firm TAC raises Rs 100 cr in funding for business expansion". "T.A.C Ropes In Kajal Aggarwal As Brand Ambassador". **Role**: Customer Support Associate **Location**: Gurugram** **Job Summary**: **Responsibilities**: - Provide accurate and comprehensive information about our products, pricing, and availability. - Coordinate with internal departments to ensure customer needs are met promptly. - Input and manage customer data across various platforms. - Achieve 100% query resolution within a defined Turnaround Time (TAT). **Qualifications**: - 0-2 years of relevant customer service experience; background in a similar role is a plus. **(Freshers are also welcome)** - Excellent communication and negotiation skills in both Hindi and English. Additional vernacular languages are a plus. - Exceptional interpersonal skills, high levels of empathy, and excellent phone etiquette. - Proficiency in using CRM systems and online sheets. - Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.

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