Infra Dev Expert
1 week ago
**Job Summary**
Job Description Principal Engineer Cross Functional Services Engineering CFSE
**Responsibilities**
What you will do
Work as part of a team of Principal Technology Engineers that will design solutions to meet the needs of the CFS unit as well as business and technology stakeholders across Haleon You will act as Product Owner for one or more of the following predominantly delivered on the ServiceNow platform IT Service Management IT Operations Management Including CMDB and Event Management Employee Self Service IT Business Management Integrations & Web Services Customer Service Management including Legal Finance & Procurement HR Service Delivery Monitoring Tools and Command Centre Single Pane of Glass
You will oversee the delivery run and support of assigned Products working closely with the requisite Service Operations Managers on the daytoday servicerelated activities and performance and your peer Product Owners to ensure alignment across the CFS platforms
Build and evolve trusted partnerships with key stakeholders winning hearts and minds that you strive to understand their business priorities and problems You will be strong contributors to their strategic planning as well as being accountable for meeting all commitments made in terms of solutions delivery
Ensure the creation and maintenance of the High Level Design and Roadmap for assigned Products
Ensure close collaboration and alignment with the CH CTO Enterprise Architecture team and ecosystem of platforms
Provide management and technical reporting as required
What you will bring
Enterprise Service Management systems accountability in a large corporate
Project based delivery track record
Business Analysis based art of the possible mindset able to identify solutions that exceed stakeholder expectations in terms of capability and time and cost to deliver
Large scale platform and integration design experience
Deep and technical understanding of the ServiceNow platform and ecosystem of partner Service Management products eg monitoring capacity management and event management tools and services
Enterprise architecture capability to connect multiple tools create a common tools architecture develop an automation framework and help drive proactive operations within CFS
Trustbuilding interpersonal skills and stakeholder management
Track record in effective delivery via third parties and managed service providers
Wider Team Overview
The overall CFS team sits within the CH CTO team and is also responsible for the following functions on behalf of the CTO team
Service Desk
Self Service Portal
Incident Management including Major Incident Management
Change Management
Configuration Management Database CMDB
Command Centre Operations
Service Operations Management
Service Assurance
For other Business Services eg ERP HR the CFS team provides the following core services only
Configuration of base platform to enable workflows like HR Case Management
Create onboarding templates on these noncore ITSM platforms so that product owners in functions like HR can onboard new teams as standard service
Service Desk
Self Service Portal
Incident Management including Major Incident Management
Command Centre Operations
Use of the CFS platforms for Change Service Reporting and CMDB
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