Steward

**Responsibilities**:

- **Greeting and Seating Guests**:

- Welcome guests in a friendly and courteous manner as they enter the dining area.
- Escort guests to their tables and present menus.
- Inform guests of daily specials, new menu items, or promotions.
- **Taking Orders**:

- Take food and drink orders accurately from guests, ensuring clarity and attention to special dietary requirements or preferences.
- Suggest menu items based on customer preferences, offering recommendations for food pairings or drinks.
- Input orders into the point-of-sale (POS) system, ensuring accuracy.
- **Serving Food and Beverages**:

- Deliver food and drinks to guests promptly and with attention to presentation.
- Serve meals and beverages in accordance with the restaurant’s service standards.
- Ensure that guests have everything they need during their meal, including refilling drinks and offering condiments.
- **Customer Service**:

- Monitor guest satisfaction throughout their dining experience and address any concerns or requests promptly.
- Ensure guests are comfortable and enjoy their meal, offering assistance as needed.
- Respond politely to customer complaints, resolve issues professionally, and escalate to a manager when necessary.
- **Cleaning and Setting Tables**:

- Set tables before guests arrive, ensuring proper placement of utensils, glasses, napkins, and condiments.
- Clear and clean tables after guests leave, resetting them for the next group.
- Ensure dining areas are tidy and well-organized at all times.
- **Collaborating with Kitchen and Bar Staff**:

- Communicate customer orders to kitchen staff and ensure timely preparation of meals.
- Coordinate with bartenders to serve drinks and deliver them to the correct table.
- Ensure that orders are fulfilled accurately and according to guest preferences.
- **Handling Payments**:

- Present bills to customers and process payments (cash, credit card, etc.).
- Ensure that all transactions are accurately processed and provide receipts as needed.
- Handle tips or gratuities according to the restaurant's policies.
- **Promoting Menu Items**:

- Upsell or suggest menu items such as specials, appetizers, or desserts to increase sales.
- Provide information about the restaurant's menu, ingredients, and preparation methods.
- **Adhering to Health and Safety Standards**:

- Follow all food safety and hygiene protocols, including proper handling of food and beverages.
- Ensure cleanliness of work areas and comply with sanitation guidelines.
- **Maintaining a Professional Appearance**:

- Maintain a clean, neat, and professional appearance, adhering to the restaurant's uniform or dress code.
- Present a positive and approachable demeanor while interacting with customers and colleagues.

**Skills and Qualifications**:

- **Education**: A high school diploma or equivalent is typically required. Additional training or certifications in food safety or hospitality are a plus.
- **Experience**: Previous experience as a waiter or in a customer service role is preferred but not always required.
- **Communication Skills**: Excellent verbal communication skills to interact with customers, kitchen staff, and colleagues.
- **Customer Service**: Strong customer service skills, with the ability to handle customer complaints and requests professionally.
- **Attention to Detail**: Ability to remember menu details, customer orders, and preferences.
- **Multitasking**: Ability to manage multiple tables, orders, and tasks efficiently in a fast-paced environment.
- **Physical Stamina**: Ability to stand for long periods and carry heavy trays or plates.
- **Teamwork**: Ability to work effectively as part of a team, assisting others when needed.
- **Punctuality**: Reliable and punctual, with the ability to work shifts, including nights, weekends, and holidays.

**Preferred Traits**:

- **Positive Attitude**: Friendly, courteous, and eager to assist guests.
- **Organized**: Able to maintain a clean and well-ordered workspace.
- **Adaptability**: Ability to remain calm and composed under pressure, especially during busy shifts.
- **Professionalism**: A professional demeanor, including polite communication, respectful behavior, and strong work ethic.

**Working Hours and Environment**:

- The position may require **long hours**, including evenings, weekends, and holidays, as these are peak times for many food service establishments.
- The role is performed in a **restaurant, café, or hotel** environment, which may involve working in busy or noisy conditions, especially during peak dining times.

**Career Growth Opportunities**:

- Waiters who demonstrate excellent service and leadership skills may advance to roles such as **Head Waiter**, **Floor Supervisor**, or **Restaurant Manager**.
- Some may also transition into related positions in food and beverage management or customer service.

This job description outlines the core responsibilities and qualifications for a **Waiter** role. The posi