Telecaller - Ind Remote Job

5 days ago

Remote, India EnthuZiastic Full time

**Job Information**:
Industry
- Education

Date Opened
- 10/12/2023

Job Type
- Full time

Work Experience
- 0-1 Year

Remote Job

**About Us**:

- Our mission is to bring people together and connect them into a community to nurture each other. We aim to share a conducive environment, a joyous space to grow and excel; a world brimming with selfless love and enough kindness. We strive to enrich each of our lives with kaleidoscopic memories we make here - vibrant, lively, of all hues and colors.

This is a remote position.
- As a Telecaller, you will be responsible for conducting outbound calls to prospective customers, existing clients, or partners. You may also receive inbound calls, addressing customer inquiries and providing information.

**Key Responsibilities**:
**Outbound Calls**: Initiate outbound calls to potential customers to promote products or services. Your goal may be to generate leads, set up appointments, or make sales.

**Inbound Calls**: Respond to incoming calls from customers, addressing their questions, concerns, or requests.

**Product Knowledge**: Acquire a deep understanding of the products or services you are promoting, enabling you to provide accurate information to customers.

**Customer Relationship**: Build and maintain positive customer relationships, ensuring their needs are met.

**Sales**: If applicable, use persuasive techniques to convince customers to purchase a product or service.

**Data Entry**: Accurately record customer information, interactions, and transactions in the company's database.

**Feedback**: Provide feedback to management on customer reactions and any issues encountered during calls.

**Targets**: Meet or exceed daily, weekly, or monthly targets and quotas for calls and sales, if applicable.

**Objection Handling**: Skillfully handle customer objections or complaints, aiming to resolve issues and maintain customer satisfaction.

**Follow-Up**: Conduct follow-up calls with customers to ensure satisfaction and inquire about additional needs.

**Compliance**: Adhere to industry regulations, company policies, and ethical standards in all interactions with customers.

**Requirements**:

- High school diploma or equivalent. A degree may be preferred in certain industries.
- Experience in tele calling, telemarketing, or customer service roles.
- Strong communication and interpersonal skills.
- Excellent phone etiquette and the ability to build rapport with customers.
- Basic computer skills, including data entry and familiarity with customer relationship management (CRM) software.
- Results-oriented with the ability to meet targets and quotas.
- Persuasive and confident in communication, especially in sales roles.
- Problem-solving and objection-handling skills.
- Adaptability to different customer personalities and situations.

**Benefits**:

- Competitive salary.
- Training and professional development opportunities.
- A supportive team environment.
- Career advancement opportunities.
- Health benefits and other perks, as offered by the company.

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