Precision - Desktop Support - Bangalore

Are you a techie with an innovative streak? Do you have creative ideas that need to be transformed to reality?

Welcome to Precision Where Talent is nurtured, and Dreams come True.

We are a liberal group of people with varied dimensions of skills focused on the rapidly advancing fields of **IoT, Biometrics, Cloud, IT Infrastructure & System Integration**. We look forward to meeting bright minds who wish to leverage technology in all facets of life to achieve outcomes that matter to the society at large.

Precision is a buzzing hive of knowledge and technology and experiences with emphasis on "Precision" in what we do... And whether it is a product we developed years back or a new cutting edge technology in the making, the name says it all.

We are looking for System Engineer at Bangalore with 1 to 3 years of experience possessing the following skills:
Position System Engineer

Level L1 Support

Key skills Hardware troubleshooting, technical support, Mail Configuration, Remote Support, Printer support, Basic Networking, Window, AD, DHCP, DNS, SLA, Ticketing tools.

Work experience 1 to 3

Location Bangalore

Seniority level Associate

Employment type Full time

Job Function End user Support

Number of Vacancies 5

Industry Information Technology & Services

Education B.E/ B. tech specialization in ECE, EEE, CS, IT / Diploma / Any UG

Reporting to Service Delivery Manager /Team Lead

Windows Support 24/7 / General
- Installation and configuration of Windows/Linux based operating systems (Windows Xp, Vista,7,8 & 10)
- Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365 & IBM Lotus note.
- Installation and Managing of antivirus products
- Taking Regular data backup and restoration of data & mail backup of MS outlook (PST files).
- Installation, Configuration of Biometric devices.
- Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery.
- Managing of DNS, Active Directory, basic window server
- Troubleshooting basic thin client issues.
- Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching ).
- Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences.
- Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
- Installation, configuration of Antivirus Cementech & MacAfee
- Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
- Configuration and support for iPad & iPhone.
- Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 7 or 10 Operating System.
- Monitoring the GSD and ITAM Software Requests by Remedy ticketing tool and giving support through remote by using RDC/dameware mini remote control/SCCM Client tool and Support Center.
- Installation and managing of Video conferences

**Desired skills and experience**
- Minimum 1 to 3 years experience in a similar End user support role
- Any Bachelors degree / diploma (without any backlogs)
- Certification course completion on MCSE /CCNA will be added advantage.
- Willing to support under 24/7 support.
- Provide user support to quickly diagnose and resolve desktop issues.
- Good verbal & written communication skills.

**Contact Person
KALYANI SAHOO- 7358079777

Key Skills

Outlook Configuration

technical support

desktop support

printer support

dns

hardware troubleshooting

dhcp

Active Directory

system engineering

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

Company Profile
- Precision Techserve

**About the Company**

**Precision Group**
- Established in 1996, Precision
- **provides Biometric, IoT, Cloud & Systems Integration solutions and IT Infrastructure Management Services**.
- The Precision Group comprises of the following companies:

- Precision Infomatic (M) Pvt. Ltd.
- Precision Biometric India Pvt. Ltd.
- Precision Techserve Pvt. Ltd.
- Precision Galaxy Pvt. Ltd.
- Precision adopts a consulting approach to address the needs of clients and has a very strong R&D and IP creation focus. With a PAN India presence and a 2400+ strong, experienced and skilled certified pre-sales, sales & technical personnel, Precision strives to deliver value to its clients, leading to the creation of a large and loyal base of delighted customers.
- Precision has strategic and deep-rooted partnerships with premier brands such as HP Enterprise, AWS, Microsoft, VMWare, Cisco, Red Hat and others.
- Precision has implemented biometric solutions in the Aadhaar ecosystem, such as Aadhaar enrolment, authentication, eKYC, BHIM Aadhaar Pay. Precision has developed a holistic solution named InnaIT, comprising of biometric hardware and software modules that can suit