Junior Executive Maintenance

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings._
- Why this role?_

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Mangalore KONE India, as a Junior Executive Maintenance.
- What will you be doing?_

Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to the supervisor
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get the approval if not covered by the contract, and perform them

Service operations
- Accountable for the end-users and the site safety
- Accountable for the safe working environment
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
- Responsible for effectively planning the workload, in conjunction with the service supervisor
- Accountable for raising sales lead to the supervisor
- Accountable for very precise and timely back reporting of the work done according to the process
- Responsible for submitting time sheets based on the execution
- Responsible for managing the proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to the supervisor.
- Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
- Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and the supervisor

Leadership / People management
- Responsible for regular update of the supervisor on all relevant information
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
- May be required to give training/coaching to persons nominated by the supervisor
- Are you the one?_
- Min 3+ yrs of experience in Maintenance with relevant education.
- What do we offer?_
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings._
- Why this role?_

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join our Mangalore KONE India, as a Junior Executive Maintenance.
- What will you be doing?_

Customer relationship management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for equipment safety and performance
- Accountable for managing the site environment during service operations
- Accountable for identifying site risk, and communicate them to the supervisor
- Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get the approval if not covered by the contract, and perform them

Service operations
- Accountable for the end-users and the site safety