Avp - Operations, Gsc’s

2 weeks ago

Hyderabad, India HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role **AVP Operations**

**Principal responsibilities**:

- Work closely with the senior leadership team, UK stakeholders and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals of SSCC Operations.
- Maintain robust engagement with WFM, Ops Analytics, Global Control Tower, UK stakeholders, to ensure proper capacity planning & forecasting with the objective to right size the GSC team to the expected volume. Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity/MI across regions.
- Work with the broader Fraud and SSCC Operations teams and infrastructure; including Ops Support and Ops Transformation teams, to ensure optimal process performance for UK including robust error/defect analysis based on the standard quality monitoring methodology and risk control assessment.
- Exhibit a customer-centric mindset consistently striving to deliver excellent customer experience
- Lead the team of First
- & Second-Line Managers, to work as part of an integrated GSC Fraud Operations Team.
- Ensuring compliance with HSBC Group company policies and procedures, including regulatory requirements.
- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Requirements

**Qualifications**:

- Degree in any discipline and relevant work experience commensurate with the position
- 9+ Yrs relevant experience.

**Issued by HSBC Electronic Data Processing (India) Private LTD

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