Payroll Officer, Gsc's

-Job description

**Business: HR**

**Open positions: 1**

**Role Title: Payroll Officer, GSC’s**

**Global Career Band: 8**

**Location **_(Country / City )_**:Hyderabad**

**Recruiter Name**:Radhika NARAYAN***

**Why join us?**
- Part of the **US Payroll operations team** data/voice as assigned by the management. Manage assigned tasks and deliver output at required level of quality, accuracy, timeliness. Multi-task to bring efficiency in managing tasks, prioritize tasks etc. Provide stellar service to customers with accurate resolution via SOP/Knowledge base/Supervisor support.
- Complete tasks/assignments/duties as assigned by management.

**The Opportunity**:
Impact on the Business
- Deliver results on daily basis as per work-assignment structure
- Handle customer queries with utmost care to deliver stellar service using available tools / SOP / knowledgebase / supervisor support etc
- Manage operational tasks to be completed on time with required quality, accuracy
- Rightly escalate in line with procedures/SOP
- Gain good end-end process knowledge
- Ensure Compliance in all audit on duties / tasks performed
- Accurate data tracking and recording on operational, people, process, audit etc as required by management

KPI:

- Process SLA & Org Objectives
- Production, Quality, Turn around time, RPH, CSAT, Back-log, Ops losses,
- Audit score = 100% compliant
- Process/Calls targets to be compliant
- (*Targets vary for each sub-set process)

**Customers / Stakeholders**
- Handle customer instructions accurately to achieve agreed quality standards and targets. (as amended or notified from time to time)
- Ensure Customer feedback received through VOC survey is at acceptable level.

KPI
- Business / Customer feedback = FY target

**Self management and Teamwork**
- Strive towards exceeding objectives and benchmarks
- Actively support team and departments activities
- Create team work and cohesive work environment with motivated workforce
- Take leaves as planned, minimize time off due to illness, be flexible to work overtime or alternate shifts
- Transport: Nil no shows, Zero Adhoc, Zero unrostered (Unless approved by AVP for Business needs)

KPI
- Skip levels & team feedback (360 survey)

**Operational Effectiveness & Control**
- Monitor process health and controls if in place and highlight gaps to management
- Drive continuous improvement with improving results
- Provide a minimum of 1 valid process improvement idea/Yellow belt project to be completed within the year resulting in clear benefit/savings/service enhancement for the company.

KPI
- Process health report
- Analysis reports
- Projects

**What you’ll do**:
**Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)**
- Need to prepared to operate in a tight time lined, high volume environment with superior Quality and customer satisfactions
- Adapt to the ever changing environment.
- Constantly upgrade skills to be on par via attending trainings or proactively requesting trainings on gaps
- Multi-tasking
- Daily work management / planning / prioritization to meet demanding schedules

**Role Context (The environment and operating conditions of the role including the extent of guidance and authority)**
- Authority to take decisions on day-day and short & long-term note related to process at individual level ensuring no negative impact on process, and partner processes.
- Liaise with management on non-BAU decisions
- Accountable on process success or failures
- Operate mostly independently on day-day routine with supervision support as required on new / complex or multi-dimensional / high-impact issues

**Management of Risk (Operational Risk / FIM requirements)**
- Control Operational losses to nil extent
- Adhere to guidelines of all Governance groups
- SOP, FIM, PLA, Access controls etc are managed well

**Observation of Internal Controls (Compliance Policy / FIM requirements)**
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- [COMPLETE APPROPRIATE INTERNAL CONTROL STANDARDS and RELEVANT COMPLIANCE POLICY]

**Role Dimensions (e.g. balance sheet size, lending/expenditure limits, size/volume of transactions, budget. in USD’000)**
- Data processing Operations / Call Center
- HR, Payroll, Benefits, Data Administration, Vendor record etc
- Compliance to Regulatory policies and local laws
Requirements

**What you will need to succeed in the role**:

- Bachelors degree in related field
- **6 months to 2 years years in US payroll operations**:

- Good communication skills (written and verbal
- Good aptitude and reasoning skills with analytical and decision making ability
- Self driven & showcase good performer traits
- Good customer service skill
- Knowledgeable on MS Excel and MS Word
- Good understanding of Peoplesoft and query.

**You’ll achieve more at HSBC**

**Issue