Customer Service Representative(Chat/email Process)
7 days ago
Job Responsibilities:
1.Patient Interaction: Engage with patients through chat to answer inquiries, resolve issues, and provide service information.
2.Problem-Solving: Address and resolve patient concerns efficiently, ensuring high patient satisfaction.
3.Maintain Records: Log and document chat conversations, resolutions, and patient feedback in a CRM system.
4.Adherence to Guidelines: Follow company policies and scripts to maintain consistent service quality.
5.Team Collaboration: Work closely with other departments (technical support, billing, etc.) to address patient issues that require escalation.
6.Multitasking: Handle multiple chats simultaneously while maintaining high accuracy and professionalism.
7.Feedback Loop: Identify patterns in patient complaints and suggest process improvements.
8.Knowledge Updates: Stay informed about new products, services, and features to provide accurate information to patients.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Fixed shift
- Morning shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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