Okta

2 weeks ago

Mumbai Maharashtra, India Wipro Limited Full time

Mumbai, India
- Tech Hiring
- 3072403

**Job Description**:

- Responsibilities
- Technical Support:

- o Handle escalated customer inquiries related to CIAM, including authentication, authorization, and user registration.
- o Investigate and resolve complex technical issues promptly.
- o Collaborate with L1 / L2 support and engineering teams to ensure timely resolution.
- o Hands-on design, implementation, configuration, integration, and deployment experience with CIAM tools like OKTA, Ping etc.
- o Well versed with all the various CIAM components and modules.
- o Experience in the design and implementation of CIAM custom connectors.
- o Web Services (both Soap Based as well as Restful).
- Platform Expertise:

- o Develop in-depth knowledge of Auth0 and Okta CIAM platforms.
- o Assist customers with configuration, integration, and customization.
- Incident Management:

- o Monitor and manage incidents, adhering to SLAs.
- o Document troubleshooting steps and resolutions.
- Customer Communication:

- o Communicate effectively with customers, providing clear and concise instructions.
- o Escalate critical issues to L3 support or engineering teams.
- Continuous Improvement:

- o Identify areas for process improvement and contribute to knowledge base articles.
- o Stay updated on industry trends and best practices.
- Qualifications
- Bachelor’s degree in computer science, Information Technology, or related field.
- GCP Security Services

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

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