Service Advisor

7 days ago

Kotuvalli Calicut Kerala, India BRIDGEWAY ATHER Full time

**Duties & Responsibilities**
- Receiving walk in vehicles / Booking vehicles
- Understand customer’s service need and preparing Job cards as per standard
- Take trials of the bike to understand customer concerns / complaints better or to diagnose the cause of the

problem
- Look for opportunity to sell any value added products (Subscription/AMC etc.) available
- Coordinate with Floor Supervisor to ensure vehicle readiness as per commitment.
- Inform customer on vehicle readiness, jobs carried out and final cost
- Explain the job done through failed parts & offer test ride if required
- Check and ensure all customer concerns are resolved before delivery.

**RESPONSIBILITIES**
- Intimate repair cost and time and take customer’s approval.
- Inform on pending jobs (if so) or future jobs to be carried out on the vehicle
- Hand over and collect the instant feedback form from the customer
- Inform next service due date and Kms, put stickers on the vehicle
- Seeing off the customer after giving gate pass.

**Specialized Knowledge& Skills**
- Diploma required
- Extensive knowledge of automotive industry and parts
- Excellent communication and organizational skills
- Ability to communicate equally well with mechanics, customers and senior

management
- Familiarity with R.O. Writer preferred, but not required

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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