300 - Operations Client Service, Srassc
2 weeks ago
Account for the day-to-day management of a functional team(s) and manage daily service delivery and production activities performed by staff
Primary contact and key escalation point for operational issues, provide technical expertise to resolve daily problems
Act as primary contact and escalation point for operational issues
Manage and escalate issues related CoE’s and other Shared Services
Manage production activities of Shared Service Associate I, II and Senior Associate
Coordinate the implementation of new funds, systems and processes. Assist with client conversions and other client projects
Organize Shared Service internal meetings, as needed, and compiles related documentation, assisting with the coordination and development of the agenda and may attend meetings to record notes and action items
Identify and implement consistent operational best practices
Assist with compliance/fiduciary reviews and audits
Train, develop and motivate new staff, complete performance appraisals
Provide coaching and development opportunities to staff, participate in individual on-going training and development
Provide technical expertise to resolve daily problems
Serve on committees. Help define and implement new company initiatives
During the course of normal day to day operation, be responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures
Other duties as assigned
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