Social Media Customer Executive

4 days ago

Calicut Kerala, India FETCH INTERNATIONAL Full time

**Job Summary**:
We are seeking a highly motivated and sales-driven individual to join our team as an E-commerce Social Media Customer Executive. As an onsite worker, you will be responsible for chatting with customers, supporting their purchases, and providing exceptional customer service.

**Key Responsibilities**:

- Respond to customer inquiries and provide product information via chat.
- Support customers in making purchases and address any concerns.
- Upsell and cross-sell products to increase sales revenue.
- Provide replacement support and resolve customer complaints.
- Meet sales targets and performance metrics.

**Requirements**:

- Excellent communication and interpersonal skills.
- Proficient in English language (written and spoken).
- Ability to work at office environment.
- Strong sales and customer service skills.
- Familiarity with e-commerce platforms and social media.

**Working Hours**:

- Day shift: 8:30 am - 5:30 pm
- Night shift: 5:30 pm - 2:30 am

**Salary**:

- ₹10,000 - ₹13,000 per month

**Benefits**:

- Opportunity to work with a dynamic and growing e-commerce company.
- Flexible office work arrangement.
- Performance-based incentives and bonuses.

**Job Types**: Full-time, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Language**:

- English (required)
- Arabic (preferred)

**Location**:

- Kozhikode, Kerala (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

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