Server Room Operator

4 days ago

Udhnagam Surat Gujarat, India PagarGuru Full time

**Department**: IT / Infrastructure
**Location**: 5sigma IT Pvt Ltd
**Shift Timings**: Night Shift (e.g., 08:00 PM - 8:00 AM)
**Reports To**: IT Manager / Data Center Supervisor

**Job Summary**

The Night Duty Server Room Operator is responsible for monitoring, maintaining, and ensuring the smooth functioning of servers and IT infrastructure during night shifts. The role involves real-time system monitoring, troubleshooting technical issues, and ensuring uptime and security of critical IT systems.

**Key ResponsibilitiesMonitoring & Maintenance**
- Continuously monitor server health, network status, and system performance.
- Perform routine checks on hardware, software, and cooling systems.
- Ensure data backups and scheduled maintenance tasks are completed successfully.

**Issue Identification & Troubleshooting**
- Respond promptly to system alerts, errors, or hardware failures.
- Escalate critical issues to senior IT staff when necessary.

**Security & Compliance**
- Maintain physical and digital security of the server room.
- Ensure only authorized personnel access the server room.
- Follow company IT policies and industry best practices for data security.

**Documentation & Reporting**
- Maintain logs of system performance, issues encountered, and resolution steps.
- Prepare shift reports for IT management on system status and any incidents.
- Document troubleshooting steps and update knowledge base for future reference.

**Other Responsibilities**
- Assist in system updates, patch management, and performance tuning.
- Ensure power backups (UPS/Generator) are functional during the shift.
- Perform any additional duties as assigned by the IT Manager.

**Skills & QualificationsTechnical Skills**
- Strong understanding of server operating systems (Windows/Linux).
- Knowledge of networking fundamentals (TCP/IP, DNS, VPN, Firewalls).
- Familiarity with monitoring tools (Nagios, Zabbix, PRTG, etc.).
- Experience with data backup and disaster recovery procedures.
- Basic knowledge of hardware components (RAID, power supply, cooling systems).

**Soft Skills**
- Ability to work independently and handle critical situations.
- Strong problem-solving and analytical skills.
- Good verbal and written communication skills for reporting incidents.
- Attention to detail and proactive approach in preventing issues.

**Experience & Educational Requirements**
- **Education**: Diploma/Bachelor’s degree in IT, Computer Science, or related field.
- **Experience**: 1-3 years in IT infrastructure, server monitoring, or data center operations preferred.
- **Certifications (preferred)**: CCNA, RHCE, MCSA, or any relevant IT certifications.

**Work Environment**
- Night shift work in a server room/data center environment.
- Requires prolonged periods of monitoring screens and responding to alerts.
- May require lifting IT equipment (within reasonable limits).

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Provident Fund

Schedule:

- Evening shift
- Night shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

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