Customer Support Executive

2 days ago

Kovilambakkam Chennai Tamil Nadu, India Glory Power Solutions Pvt Ltd Full time

We are hiring for **Customer support Executive - Malayalam - Female**

**Language - Malayalam voice process**

**Salary - 16k to 17k (Can be negotiated based on previous salary)**

**Loaction - Kovilambakkam, Chennai**

**Shift - Day shift**

Roles and Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent

**Salary**: ₹16,000.00 - ₹17,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Malayalam (required)
- English (required)

Ability to Commute:

- Kovilambakkam, Chennai, Tamil Nadu (required)

Ability to Relocate:

- Kovilambakkam, Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7200585283

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