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Customer Service Team Member

2 weeks ago

Bagadganj Nagpur Maharashtra, India Pagariya Food Labs Pvt Ltd Full time

**Key Responsibilities**:

- **Customer Service**:

- Greet customers warmly as they enter the restaurant, take orders, and address any inquiries.
- Ensure customers receive their orders accurately and in a timely manner.
- Handle customer complaints or concerns professionally and escalate to management when necessary.
- Provide a positive, friendly, and professional experience for every guest.
- **Order Taking and Cash Handling**:

- Take customer orders and enter them into the point-of-sale (POS) system.
- Handle cash, credit, and debit transactions accurately.
- Ensure that all transactions are processed smoothly and that customers are charged correctly.
- **Food Preparation and Service**:

- Prepare food orders based on customer requests (if applicable).
- Ensure food and beverages are served with proper presentation and at the correct temperature.
- Assist in setting up, replenishing, and clearing tables.
- **Cleaning and Maintenance**:

- Maintain cleanliness of the dining area, including tables, chairs, floors, and restrooms.
- Perform general cleaning tasks to keep the kitchen, dining room, and other work areas tidy.
- Assist in stocking supplies and maintaining inventory.
- **Team Collaboration**:

- Work collaboratively with kitchen staff and other team members to ensure smooth operations.
- Support other team members during peak hours and busy shifts.
- Participate in team meetings and training sessions to improve service standards.
- **Health & Safety Compliance**:

- Follow all health, safety, and sanitation guidelines as required by law and restaurant policies.
- Ensure food safety standards are maintained at all times.
- Assist in ensuring that all health and safety regulations are followed.

**Job Types**: Full-time, Permanent, Fresher, Internship, Volunteer

Pay: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7666790961