Community Coordinator

3 days ago

India Uplers Full time

**Description**:

- Position at Uplers Solution Pvt Ltd_

We are looking to expand our Uplers Talent Community. Our Community Executives are enthusiasts of the engagement space, good communicators, and proactive.- If you are looking for a challenging and exciting environment, and have a hands-on approach, then this is the right place for you.***

**Community Coordinator**
**, **with proven skills on coordinating and engaging with community members. You are the voice, tone and moderator of our brand through community management, digital engagement, and content distribution to build brand presence and trust among our community. You track and understand the reputation across social media channels, and lead initiatives to bring positive brand messages and factual correctness to online conversations.-
***

**Role and Responsibilities**
- Manage the end to end process of developing effecting communication, posting on social media and engaging with the community members.
- Moderating, listening and engaging regularly with community members and during community meetings/events.
- Lead daily community management across all digital channels, including external and internal platforms.
- Proactively monitor, engage, and respond to key social media online conversations to help build an authentic community.
- Provide exceptional problem-solving abilities and troubleshoot complaints to ensure that customers feel understood and supported.
- Build trust and grow a community of advocates by participating in discussions and responding to community questions and concerns.
- Turn negative sentiment into positive sentiment by addressing myths and misinformation and providing facts and updated product information.
- Working with core program members to cultivate a vision and project plan for community growth and ongoing engagement.
- Creating & managing content strategy including posts, online events, games, competitions, and educational content to foster camaraderie.
- Encouraging improvement of talent’s performance by becoming an active resource for the program.
- Aggregating community feedback and collaborate cross-functionally to share feedback with appropriate team members for continuous program improvement
- Creating process for on and off-boarding community members.
- Reporting on community activity, help to define & achieve company engagement goals for active team participation

**Skills**:
- Excellent Interpersonal Skills
- Excellent written and verbal communication skills.
- Data Reporting: Have intermediate knowledge of Google Sheets and Excel
- Core Knowledge: Good understanding of social media channels
- Time management and attention to detail
- Ability to multitask and work in a fast-paced environment
- Inspirational and motivational leadership qualities

**Mandate Skills**:3+** years of strong experience, including relationship maintenance, outreach, CSR, and volunteer management. Creative and strategic thinking skills.
- Degree in HR, Communications, Journalism, Public Relations or relevant field preferred.

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