Customer Service Representative

6 days ago


Salt Lake City, India TechXavvy Limited Full time

We are looking for a motivated customer service superstar, team player to join our team. Your main responsibilities will be.
- Handle clients' complaints, questions and inquiries concerning payments, products, deliveries, claims, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in inbound Assist and Fin power database in a comprehensible way.
- Verify sales with right script and process to block misleading information and fraud sales.
- Enter the sales data to CRM.
- Perform Daily Compliance to sales and identify possible weakness or risk.
- Complete the daily compliance and accept the sales in system.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Morning shift
- Night shift

Supplemental Pay:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)
- Call center: 1 year (preferred)

**Language**:

- English (preferred)



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