Telephone Operator

2 weeks ago


Kolkata West Bengal, India KISHORILAL SHYAMSUNDER Full time

**Department**: Front Office / Administration / Customer Service
**Location**: Kolkata, West Bengal; Surat, Gujarat
**Experience**: 0-3 years

**Job Summary**:
**Key Responsibilities**:

- Answer and route incoming calls promptly and accurately.
- Direct calls to appropriate departments or personnel.
- Record and deliver messages as needed.
- Maintain call logs and update telephone directories.
- Handle emergency or urgent calls efficiently.
- Provide information about services, policies, or directions when required.

**Skills Required**:

- Clear and pleasant telephone voice
- Good command of English (and local languages)
- Strong communication and interpersonal skills
- Ability to remain calm under pressure
- Basic computer and data entry skills

**Qualification & Experience**:

- High School Diploma or equivalent
- Prior experience as a telephone operator, receptionist, or in a customer service role is an advantage

Schedule:

- Day shift

Work Location: In person


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