Customer Support Advisor

1 week ago

Andheri West Mumbai Maharashtra, India City Credit Management LLP Full time

**Post** : Customer Support Advisor

**Experience**: 2 + years

**Job Location** : Andheri (W) (Veera Desai Road)

**Roles & Responsibilities**:

- Provide accurate information about our debt management services.
- Assist clients in understanding the debt management process and available options.
- Work with clients to gather necessary information and documentation for enrollment in debt management process.
- Collaborate with other departments to address client concerns and resolve issues effectively
- Maintain detailed and accurate client records in the customer relationship management (CRM) system.
- Continuously strive to improve customer support processes and contribute to a positive team environment.
- Adhere to regulatory guidelines and company policies when interacting with clients.
- High school diploma or equivalent; bachelor’s degree preferred.
- Prior experience in customer support or a related field.
- Excellent communication skills, both verbal and written.
- Strong empathy and ability to remain calm and supportive when dealing with clients experiencing financial stress.
- Proficiency in using customer support software and CRM systems
- Commitment to maintaining client confidentiality and data security
- Should be able to speak English, Hindi and Marathi.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Work Location: In person

**Speak with the employer**
+91 7738887819

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