Outlet In-charge

OUTLET MANAGEMENT
- Oversee the opening and closing of the outlet.
- Ensure all bakery products are fresh, well-stocked, and displayed attractively.
- Monitor and maintain outlet cleanliness and hygiene.
- Ensure all equipment and systems are functioning properly.
- Initiate steps to reduce damages and returns from outlets and submit variance analysis

reports to management periodically.
- Ensure that outlets are in clean and tidy condition and all infrastructure and amenities

are fully functional at all times.

SALES AND CUSTOMER SERVICE
- Ensure excellent customer service and address customer concerns efficiently.
- Maintain product display and ensure an attractive and hygienic presentation
- Promote new products and seasonal offerings to boost sales.
- Monitor sales performance and implement strategies to achieve sales targets.
- Make it easier for customers to provide feedback to our Management Team.
- Build and maintain good relationships with regular customers.
- Introduce loyalty programs or promotions to retain customers.

TEAM MANAGEMENT AND TRAINING
- Reconfirm that the outlet manpower is well trained and engaged on the job and our

brand name is represented positively in the marketplace.
- Ensure that all staff come for work and leave work on time (that shift timings are strictly

followed)
- Prepare a duty roaster for every week (including off days, leave and shift timings) and

display for all staff to see every Saturday.
- Train and guide employees on service standards and hygiene practices.
- Resolve any staff conflicts and ensure teamwork.
- Conduct daily briefing and maintain records for all meetings held and ensure all staff are

in complete uniform.

MARKETING
- Plan and execute promotional programs like weekend offer, special days, anniversaries.

Etc.
- Ensure that all our social media handles are alive and creating a positive buzz in the

market place.
- Coordinate with our digital marketing partners and other external vendors and agencies.
- Ensure that appropriate point-of-sale creatives and postures are displayed across all our

outlets.
- Plan and execute customized activities for providing timely information about our offers

and schemes to our customer.

INVENTORY AND STOCK MANAGEMENT
- Maintain adequate stock levels of bakery products and raw materials.
- Coordinate with suppliers and the production team for stock replenishment.
- Minimize wastage by monitoring product demand and shelf life.
- Ensure accurate stock records and timely inventory reporting.

HYGIENE & SAFETY COMPLIANCE
- Ensure the outlet follows all food safety and hygiene standards.
- Conduct routine checks on cleanliness and sanitation.
- Train staff on health and safety guidelines.

STORE MAINTENANCE AND ISSUE RESOLUTION
- Ensure the outlet is well-maintained and equipment is in good working condition.
- Report any technical or operational issues to management.
- Ensure timely repairs and maintenance when needed.

REPORTING
- Maintain a systematic and structured reporting & and review mechanism among all levels of hierarchy in the organization
- Communicate any issues, challenges, or opportunities to the higher management team.
- Implement company policies and ensure compliance with operational procedures.

Pay: ₹14,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- management: 1 year (preferred)

Work Location: In person

Expected Start Date: 20/03/2025