Outlet In-charge

OUTLET MANAGEMENT - Oversee the opening and closing of the outlet. - Ensure all bakery products are fresh, well-stocked, and displayed attractively. - Monitor and maintain outlet cleanliness and hygiene. - Ensure all equipment and systems are functioning properly. - Initiate steps to reduce damages and returns from outlets and submit variance analysis reports to management periodically. - Ensure that outlets are in clean and tidy condition and all infrastructure and amenities are fully functional at all times. SALES AND CUSTOMER SERVICE - Ensure excellent customer service and address customer concerns efficiently. - Maintain product display and ensure an attractive and hygienic presentation - Promote new products and seasonal offerings to boost sales. - Monitor sales performance and implement strategies to achieve sales targets. - Make it easier for customers to provide feedback to our Management Team. - Build and maintain good relationships with regular customers. - Introduce loyalty programs or promotions to retain customers. TEAM MANAGEMENT AND TRAINING - Reconfirm that the outlet manpower is well trained and engaged on the job and our brand name is represented positively in the marketplace. - Ensure that all staff come for work and leave work on time (that shift timings are strictly followed) - Prepare a duty roaster for every week (including off days, leave and shift timings) and display for all staff to see every Saturday. - Train and guide employees on service standards and hygiene practices. - Resolve any staff conflicts and ensure teamwork. - Conduct daily briefing and maintain records for all meetings held and ensure all staff are in complete uniform. MARKETING - Plan and execute promotional programs like weekend offer, special days, anniversaries. Etc. - Ensure that all our social media handles are alive and creating a positive buzz in the market place. - Coordinate with our digital marketing partners and other external vendors and agencies. - Ensure that appropriate point-of-sale creatives and postures are displayed across all our outlets. - Plan and execute customized activities for providing timely information about our offers and schemes to our customer. INVENTORY AND STOCK MANAGEMENT - Maintain adequate stock levels of bakery products and raw materials. - Coordinate with suppliers and the production team for stock replenishment. - Minimize wastage by monitoring product demand and shelf life. - Ensure accurate stock records and timely inventory reporting. HYGIENE & SAFETY COMPLIANCE - Ensure the outlet follows all food safety and hygiene standards. - Conduct routine checks on cleanliness and sanitation. - Train staff on health and safety guidelines. STORE MAINTENANCE AND ISSUE RESOLUTION - Ensure the outlet is well-maintained and equipment is in good working condition. - Report any technical or operational issues to management. - Ensure timely repairs and maintenance when needed. REPORTING - Maintain a systematic and structured reporting & and review mechanism among all levels of hierarchy in the organization - Communicate any issues, challenges, or opportunities to the higher management team. - Implement company policies and ensure compliance with operational procedures. Pay: ₹14,000.00 - ₹18,000.00 per month **Benefits**: - Food provided - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Rotational shift Supplemental Pay: - Overtime pay - Performance bonus Ability to commute/relocate: - Kazhakoottam, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (preferred) **Experience**: - management: 1 year (preferred) Work Location: In person Expected Start Date: 20/03/2025