Supervisor

**Job Description**:
Job Title

Supervisor

Date

July 2022

Reports To

Manager, Revenue Services

FLSA

Exempt

Professionals

**Organization**:
GRS

**Job Summary**:
The Supervisor position is responsible for managing the Accounts Receivable (A/R) of their assigned clients, partnering with their clients daily to resolve issues and to provide supervision of their assigned team of specialists; generally supports a single platform and specialty.

**Essential Duties & Responsibilities**:

- Monitor A/R for all assigned RCM clients, which includes, but is not limited to, identifying areas for improvement applicable to the client, RCM platform, and outsource vendor; implement corrective action plans to address any areas of concern with client’s A/R
- Monitor and own accountability for clean claim ratios, support services work lists and open payment batches, and timely filing and inhabited work lists
- Assist specialists with working a client's account as needed, including but not limited to denials, rejections, claim files issues, and review codes
- Log all client issues encountered in internal tracking system, including enhancement requests, bugs, errors, and inquiries
- Provide support and supervision for assigned team including, but not limited to, monitoring performance, productivity, and attendance. Conduct performance counseling and disciplinary actions as needed; assist with staff development, including ongoing mentoring and training
- Manage client expectations and provide training on best practice workflow and exceptions
- Manage the patient collection process, produce the monthly reports, and perform month end process/reports for designated

clients
- Assist, train, and consult with other departments as needed
- Manage system rights administration and security access
- Provide automation and prevention measures and ideas
- Keep current on payment and coding trends and payer requirements
- Make management aware of any client issues or problems
- Pursue continuing education of applicable software and hardware. Maintain proficiency with all RCM software platforms in order to assist team and maintain/update system tables

**Experience**:
**Education**:

- Bachelor’s degree

**Minimum Qualifications**:

- Must have excellent verbal and written communication skills with a focus on listening to effectively guide the client
- Minimum one year of current medical billing experience or equivalent combination of education, training, and healthcare experience.
- Minimum two year of experience managing a team of 10+ employees.
- Experience using medical billing software required.
- Basic arithmetic skills required
- Quality control auditing and analysis experience preferred

**Skills/Knowledge**:

- Strong analytical skills; ability to conduct research, creatively solve problems, and deal with ambiguity
- Excellent coaching and mentoring skills required to manage entry level talent
- Able to read, analyze and interpret complex documents
- Independent, logical, strategic thinker with high focus and attention to detail - Solid computer skills including Microsoft Outlook, Word, and Excel - Able to manage variety of tasks concurrently.
- Able to motivate, encourage, and lead team effectively.
- Excellent interpersonal skills and able to work with a variety of personality types.
- Strong customer services skills and high level of professionalism
- Effective written and verbal communication and presentation style
- Proficient computer skills including Microsoft Outlook, Word, and Excel

Excellent organizational skills; ability to multitask, set priorities, and meet deadlines** **.