IT Service Owner R&d Applications

**Come create the technology that helps the world act together**

(The below company introduction text should not be edited, please remove the observation once having finalized the job description)

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

At Nokia Digital Office, we deliver seamless technology experiences to Nokia employees and external users across the world. Together, we drive Nokia’s digital journey to increase the company’s performance and competitiveness. If you’re a hands-on technologist who wants to make an impact, come join us

**What you will learn and contribute to**

Are you passionate about IT Service Operations and want to become our new CAS Service Owner? As part of our team, you will:

- Be responsible for the operational aspects of IT Services within your portfolio
- Focus on service business continuity
- Assure the fulfilment of agreed service performance levels (SLAs with the service provider)
- Strive for continuous service improvement
- Define the IT business service strategy, service design, service transition and service operation
- Manage relationship, collaboration and service delivery with respective IT service providers and vendors.
- Contribute solving business escalations impacting business performance and drive Root Cause Analysis (RCA) for incidents
- Analyse and report deviations from SLA and proactively propose and drive improvement actions.
- Monitor the total service cost
- Work with Project Managers to ensure service requirements are captured, delivered and projects are transitioned to AMS providers
- Monitor the service license usage and needs
- Keep the Service Catalogue up to date as well as the IT service management tools
- Ensure that asset & configuration management is handled properly with high standard quality
- Manage the service documentation and keep it accurate
- Build efficient communication towards the business stakeholders and within IT

**Your skills and experience**

You have:

- Bachelor's degree in IT engineering or equivalent
- 5-7 years of experience in IT Service Management
- Strong communication skills
- English fluent

It would be nice if you also had:

- ITIL certification
- Understanding IT Platforms and IT Tool landscape
- Experience in overseeing major outsourced services and managing the partnership
- Knowledge of Business Performance Reporting and Analysis
- Familiar with SOX controls
- Ability to work with people across different regions

**What we offer**

(Please add local benefits/team specific items/ uniqueness of your offering. Maximum 5 bullet points. Example: Office at a central location; Frequent team events; Sports teams)

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

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Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.