Customer Support Executive

1 day ago

Indore Madhya Pradesh, India gate6 Full time

About the Role

Join our team as a Customer Support Executive for a leading US-based Pathology Lab. You’ll be the first point of contact for pathologists and lab staff handling queries around orders, samples, reports, and portal access. You’ll also perform basic troubleshooting and ensure timely, empathetic, and professional communication throughout the customer journey.

What You’ll Do
- Provide functional and first-level technical support
- Track and update cases in ticketing tools (e.g., Zendesk)
- Ensure SLA compliance and follow up until closure
- Maintain HIPAA and data privacy standards
- Collaborate with internal teams for escalations

What We’re Looking For
- 3+ years of experience handing US client support (voice-based)
- Excellent spoken and written English; neutral/ US accent-adapted
- Strong listening, problem-solving, and interpersonal skills
- Experience with CRM/ticketing systems
- Willingness to work rotational 24x7 shifts, including weekends/holidays

Nice to Have:

- Experience with pathology lab/healthcare clients
- Knowledge of HIPAA, data security, and medical terminology

Why Join Us?
- Work with a leading US healthcare client
- Professional growth opportunities in support, QA, or client success
- Exposure to both functional and technical aspects of healthcare services

  • Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India Bingage Full time

    We seek a highly motivated Customer Support Executive at Bingage **Key Responsibilities**: - **Customer Support and Engagement**: - Interact with customers to gather feedback and insights. - Support customer service efforts by addressing inquiries and providing information. - Help develop customer success stories and testimonials. - **Sales Support**: -...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India BSK placement Full time

    We are hiring for Voice Process WORK FROM OFFICE Location-Indore Process -Customer support executive(Myntra) Education: Under Graduate/under graduate Skills Required: Basic knowledge of Computer Offered Ctc - 13500- 19500 Work profile: Need to handle call with the customer. Pay: ₹12,500.00 - ₹19,500.00 per month Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India HRL Business Solution Full time

    WORK FROM OFFICE Location-Indore Process -Customer support executive(Myntra) Education: Under Graduate/under graduate Skills Required: Basic knowledge of Computer Offered Ctc - 12500- 19500 Work profile: Need to handle call with the customer. Pay: ₹12,500.00 - ₹19,500.00 per month **Benefits**: - Internet reimbursement Schedule: - Rotational...

  • Customer Support Executive

    7 days ago

    Indore, Madhya Pradesh, India Triedge Solutions Full time

    Position : Customer Support Executive **Requirements**: - Excellent communication skills required - Graduates to apply. Pay: ₹10,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus Work Location: Remote

  • Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India Cygnuss Agro Full time

    Daily cold calling to India mart customers, explain our product details, send quotation and book order. - Booked order from our existing dealer & new dealer dealers. - Delivering timely updates, alerts and solutions to the customers by communicating through various channels - Telephone, E-mails & WhatsApp. - Developing a sound understanding of the...

  • Customer Support Executive

    7 days ago

    Indore, Madhya Pradesh, India Digital Salt Technologies Private Limited Full time

    Urgent Hiring Customer Support Executive l Customer Service Executive l Customer Service Associate l Domestic BPO l Inbound Voice Process l Technical Support l International Voice Process l Semi Voice Process l Customer Service | Tele calling Executive| Inbound BPO | Excellent Communication English, **For Further Details Contact on...

  • Customer Support Executive

    5 days ago

    Indore, Madhya Pradesh, India BETA IT SOLUTION Full time

    Job Title: Customer Support Executive Location: Indore **Salary**: 13000 CTC Work Schedule: Rotational week-offs and shifts Shift timing started from 7 am to 12 pm in between that you have to complete 9 hours login **Responsibilities**: Provide accurate information on products, services, and policies. Assist in troubleshooting technical issues or...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Nextel Advertising Pvt. Ltd Full time

    Nextel.io is an early-stage SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, Facebook and Instagram APIs businesses can easily engage with their customers in-real time - at scale! Nextel.io is looking for a motivated, intelligent and driven...

  • Customer Support Executive

    1 day ago

    Indore, Madhya Pradesh, India Glamzkart Lifestyle Pvt. Ltd Full time

    Glamzkart Lifestyle Private Limited is looking for enthusiastic and dynamic individuals to join our team as **Customer Support Executive**. If you have excellent communication skills and are fluent in English, this is a great opportunity to start your career with a growing lifestyle brand. **Key Responsibilities**: - Make outbound calls to potential and...

  • Customer Support Executive

    2 weeks ago

    Indore, Madhya Pradesh, India Jobeefie pvt Ltd Full time

    Designation - CSE (Customer Support Executive) Kannada - 25K CTC including PLI (19.5K In hand for first 3 months and then 21K In hand 4th month onwards) Location - Indore Batch Date - 3rd March (Virtual Interview) Benefits - INR 10000/- Relocation Bonus + Travel Ticket + 15 days Accommodation **Requirements**: - 12th Pass/Undergraduates can apply -...