Apprentice, Fig Client Services

**About the Role**:
**Grade Level (for internal use)**: 05
**Role**: Apprentice, FIG Client Services
**Grade ( relevant for internal applicants only )**: 05
**Experience**: Fresher
**Tenure**: 12 months
**Schedule**: APAC/EMEA/US Shift (5 days a week)
**Work Location**: Ahmedabad, India
**The Team**: The Financial Institutions Group team is responsible for providing client support for our business intelligence tool by holding investigative conversations with clients & driving product usage. Being present in Argentina, India, Pakistan, the Philippines, and the USA makes it a truly global team. Members of the team get to learn in-depth global financial industry knowledge, produce webcast presentations, and develop technical skills. You will also work with different teams inside the organization across many functional areas (Sales, Technology, Product Management, Content & Industry Research, etc.)
**Role Impact**: This role is essential in supporting market leaders and decision-makers in the financial services industry, directly influencing client satisfaction and advancing our mission of providing reliable financial intelligence. Team members play a critical role in delivering high-quality support, which shapes clients' perceptions of the company. By engaging directly with clients, apprentices can gather valuable feedback that informs platform development. Additionally, this position contributes to enhancing data quality and timeliness, improving operational efficiency, reducing error rates, and boosting support survey scores, ultimately aiding in client retention and revenue growth.
**What’s in it for you**:
**Professional Development**: Gain hands-on experience in client relationship management, problem-solving, and communication.
**Industry Exposure**: Acquire insights into financial markets, enterprise-level products, and innovative technologies.
**Career Growth**: Establish a foundation for a successful career at S&P Global, recognized for excellence in financial intelligence.
**Role Exploration**: Benefit from product training and client feedback, paving the way for future roles in product and relationship management.
**Diverse Client Interaction**: Collaborate with a varied client base, including financial institutions, government organizations, and universities globally.
**Skill Enhancement**: Develop social and technical skills, including proficiency in MS Excel and SQL.
**Meritocratic Environment**: Join a results-driven company that values high standards and rewards outstanding performance.
**Hands-On Experience**: Engage in practical experiences that expose you to real-world challenges and opportunities.
**Mentorship**: Receive guidance from experienced professionals committed to your success.
**Networking**: Build connections with industry leaders and peers through networking events and company initiatives.

**Responsibilities**:
**Team Collaboration**:
Collaborate with team members to achieve departmental client satisfaction targets.
Work closely with cross-functional teams to enhance client interactions and support internal initiatives.
**Learning Opportunities**:
Stay informed about macroeconomic and industry developments relevant to S&P products.
Participate in product demonstrations, webinars, and training sessions to enhance your understanding of our platforms and client needs.
**Knowledge Sharing**: Contribute to the development and maintenance of our Knowledge Base to promote ongoing learning within the organization.

**Qualifications**:
**Education**: Minimum of a Bachelor's degree in Economics, Finance, or a related field.
**Skills**:
Strong interpersonal skills and attention to detail.
Proactive attitude with a willingness to learn and thrive in a collaborative environment.
Excellent communication skills and basic proficiency in MS Excel.
Strong critical thinking and problem-solving abilities.
Basic knowledge of the banking industry and fundamentals of business, financial statements, and investments.
Proficient in research and analysis.
Customer-oriented mindset with the ability to multitask and prioritize workflow with mínimal supervision.
**Flexibility**: Willingness to work shifts based on business needs.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and