Apprentice, Client Operations

Apprentice, Client Operations

**About the Role**:
**Grade Level (for internal use)**:
**What's in it for you**:
Work with a global team and business

Support a fast-paced business

On the job training and development

Perform work that benefits internal and external customers

Ability to work with external software vendors on enhancements

**Responsibilities**:
As a n A pprentice, Client Operations you will:

- Handle questions related to existing CRM and support functionality. Provide professional, timely and quality support to our customer queries.
- C onduct User Acceptance Testing with a high level of scrutiny ensuring successful project delivery
- Run reports and dashboards for client interaction monitoring and for monthly department reporting
- Work with stakeholders to understand procedures and workflow guides. Ensure materials and guides are up to date.
- Help drive any key initiatives aligned to our customer or CS team's need. And work with a LEAN mindset.
- An undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.
- Salesforce end user experience
- Beginner to intermediate in MS office tools
- Strong organization, prioritization, problem identification, and problem-solving skills to manage workflows.
- A focus on improving the service we deliver to our clients
- Enterprise Mindset (think beyond the individual role)
- Embrace the cultural values in the day-to-day work

**What We're Looking For**:
**Basic Qualifications**:

- An undergraduate degree on Business, Computer Science, Software, or any related field.
- Preferably 1- 2 years of experience in a customer service environment.
- Must possess strong quantitative, analytical and interpretive skills.
- Good communication skills ( v erbal and w ritten) and be able to articulate the problems and provide comprehensive solutions

**Benefits**:

- **Hands-On Experience**:Gain practical experience in a professional setting with exposure to real-world challenges and opportunities.
- **Mentorship**:Receive guidance from experienced professionals who are dedicated to helping you succeed.
- **Networking**:Build connections with industry leaders and peers through networking opportunities and company events.

**Information**:

- Paid Internship/ Apprenticeship
- Primarily in-person at our office located in Ahmedabad, India

**About S&P Global Market Intelligence**

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

**What's In It For**You?**

**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

**Our People**:
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

**Our Values**:
**Integrity, Discovery, Partnership**

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive