Executive - Customer Service/ Bpo

4 days ago

Mulund West Mumbai Maharashtra, India Cherry Merry Home Foods Full time

Job Title: Executive - Customer Service

Work Time - 6pm to 3am

Summary:
Roles and Responsibilities:
1. Responding to customer inquiries and resolving issues in a timely and professional manner.

2. Handling escalated customer complaints and finding effective solutions.

3. Providing product information and assistance to customers.

4. Monitoring customer feedback and suggesting improvements to enhance the customer experience.

5. Collaborating with other departments to ensure seamless communication and service delivery.

6. Maintaining accurate customer records and documentation.

7. Assisting with training and mentoring new customer service representatives.

8. Participating in team meetings and contributing ideas to improve customer service processes.

Qualifications:

- Bachelor's degree in Business Administration or related field.
- At least 1 year of experience in a customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and meet deadlines.
- Customer-focused mindset and a passion for delivering exceptional service.

Pay: ₹20,788.98 - ₹40,960.15 per month

Work Location: In person

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