Dispatcher (Night Shift) - Elwood, Il

About Us:
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us

If you are seeking to be a part of a family, this is the place for you

Performance Team handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

Summary:
The Dispatch Specialist is responsible for planning and tracking of container movement utilizing most efficient and effective routing on a daily basis. The Dispatch Specialist also ensures time-sensitive cargo moves to its final destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.

Key Responsibilities:

- Communicates daily with Customers, Contract Drivers, Steamship Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
- Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
- Meets all customer levels of service and deadline requirements eliminating any service failures.
- Records and audits all documents for equipment tracking
- Track, trace and report container activity
- Manage driver-pay
- Update relevant systems to track appointments and drays
- Authorize equipment drops and monitor container idling
- Communicate company policies and procedures to Contract Drivers, monitor performance against standards, and recommend corrective action to management
- Develops and maintains a positive working rapport with customers, Terminal Operators, and Contract Drivers
- Process and complete all documentation assigned in a timely manner
- Track shipping and billing data appropriately and promptly
- Ability to work in a fast paced environment
- Promotes DDSI's commitment to Contract Driver safety compliance
- Assists Customer Service and other office personnel in handling day to day duties required by management
- Supports the company's commitment to Integrated Management Systems (IMS) certifications

Education and Experience:

- Must have the ability to work a flexible schedule including nights, weekends, and holidays.
- High School Diploma/GED; College degree preferred

Technical Skills:

- 1+ years’ experience either in dispatching, customer service and/or intermodal transportation
- Basic proficient with Microsoft products (Excel, Word and Outlook) and web based software.

Soft Skills:

- Self-started attitude
- Strong written and verbal communication skills
- Analytical and organized, ability to focus on details and compare data
- Ability to work independently
- Ability to perform well with time-sensitive tasks

Preferred Qualifications (nice to have):

- 1+ years’ experience in port or rail operations
- 1+ years’ experience working with containers
- Bilingual languages capabilities

Company Benefits:
Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible)

And more

Pay Range:
$23-$27 an hour

You must be authorized to work for any employer in the U.S.

Performance Team is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Performance Team is an equal opportunities employer and welcomes applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.