Guest Service Associate

**About us**
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself. Food and Beverage is what adds flavour to a stay Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience - A Restaurant Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
**Your day to day**:

- Complete forecasts, plans, and productivity reports for management. - Greet and welcome all guests and take beverage and food orders in a prompt and professional manner - Be attentive to guest’s needs - Prepare food and beverages for service to guests and present food according to established health and presentation standards - Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable - Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary - Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are - clean and maintained throughout shift - Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident - to the Supervisor or Manager on duty - Take action to solve guest problems/complaints and use established guidelines for any service recovery - to ensure guest satisfaction - Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service - May receive guest payments and process transactions as outlined in the cash and charge procedures as needed - May assist with other duties as assigned - Being passionate about people and service - Communication skills are used frequently when interacting with guests, wait staff, cooks, and supervisor. - Ability to comply to local laws regarding food handling or serving of alcohol - Reading and writing abilities are used often when taking orders, completing paperwork, etc. - Basic math skills are frequently used when handling cash and credit - Have the ability to work a flexible schedule including nights, weekends and/or holidays
**What we need from you**
Hotel Management. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local legislative requirements.
**What we offer**
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path. At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow
Job Reference: EMEAA37036