Call Handler

Call Handler opportunities with BT are varied with roles available in various business areas, so differing levels of customer service may be required depending on individual roles. Some are inbound services such as Relay UK or 999 contact centres, and others are internal support desks. Key Responsibilities - Manage and respond to a high volume of inbound...

Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to specific situations, which you will be expected to deliver consistently. The ability to speak clearly and calmly will also be important. Empathy and excellent customer service skills are...

If you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be for you. Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to...

you are looking for office work, are cool-headed under pressure and enjoy providing excellent customer care over the phone, then working as a Call Handler with BT could be for you. Key to the Call Handler position is the ability to listen carefully to the details of every call. There will often also be standard and mandatory responses to be relayed to...

**Answering incoming calls**: They are responsible for answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service. - **Resolving customer issues**: They also focus on identifying and resolving customer issues, using their knowledge and training to provide timely and effective solutions. - **Providing...

Responsibilities: **Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and...

1.Answer incoming customer phone calls and take appropriate action for each call 2.Maintain customer satisfaction ratings based on explicit criteria set forth by the company 3.Attend mandatory training sessions to stay updated on product or company policy changes 4.Use company policies to determine if there can be an immediate resolution to a customer issue...

We are looking for a dynamic and customer-centric individual to join our team as a Customer care Executive. **Responsibilities**: - Have to handle customer queries over the call. - Handling inbound calls & outbound calls - Understand customer need - Have to provide best resolutions to the customer. **Requirements**: - Good Communication skills...

**Making Outbound Calls**: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries. - **Receiving Inbound Calls**: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints. - **Maintaining Customer Records**: Accurately record details...

Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...