Backend Support Executive

1 week ago

Thaltej Ahmedabad Gujarat, India WeTales Full time

WeTales is a leading digital invitation company based in Ahmedabad. We specialize in designing personalized invitations for weddings and social events with a focus on creativity, personalization, and convenience. Our team of experienced designers works closely with customers to create unique and personalized invitations that reflect their vision and style. WeTales is committed to providing environmentally-friendly solutions for event invitations by eliminating the need for paper and minimizing waste.

**Skills**:
Should have excellent technical skills and Hans on experience on Microsoft excel

**Responsibilities**:

- Addressing technical issues and queries.
- Identifying and diagnosing technical problems by using troubleshooting tools.
- Resolving issues or escalating them to higher-level when necessary.
- Maintaining detailed records of customer, issues, and resolutions for future reference.
- Keeping up-to-date with the latest products, features, and services to provide accurate information.
- Gathering feedback from customers to improve service quality and product offerings.
- Using support tools and software to track and manage technical issues.
- Assist in troubleshooting and resolving issues, such as problems with customization, delivery issues, or technical errors.
- Work closely with the development, design, and marketing teams to address customer issues and implement improvements.
- Ensure that customer issues are resolved to their satisfaction and follow up to confirm that the solutions provided are effective.
- Strive to enhance the overall customer experience by providing timely and professional support.
- Maintain records of support requests, issue resolutions, and customer interactions.
- Ensure that all customer data is handled in compliance with relevant data protection regulations and organizational policies.
- Follow best practices to maintain the security and integrity
- Manage wats app delivery, RSVP, QR Code generating process.
- Software management, website updation

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Overtime pay

**Experience**:

- total work: 1 year (required)

Work Location: In person

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