Cse (Customer Service Executive)

1 week ago

Gurgaon District Haryana, India Haraay Solutions private Limited Full time

Provide accurate information about products, services, and policies.
- Resolve customer complaints and issues effectively, ensuring customer satisfaction.
- Maintain thorough knowledge of company products, services, and promotions.
- Document customer interactions and transactions in the CRM system.
- Collaborate with other departments to address and resolve complex customer issues.
- Follow up with customers to ensure their issues have been resolved and to gather feedback.
- Identify and escalate priority issues to the appropriate team or supervisor.
- Continuously strive to improve service delivery and customer experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Gurgaon District, Haryana (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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