CRM - Front End

4 days ago

Borivali East Mumbai Maharashtra, India cci projects Full time

We are looking for a dynamic and customer-focused CRM Executive with front-end expertise to manage and enhance the customer relationship management process for our real estate projects.

**Key Responsibilities**:

- **Client Interaction & Relationship Management**:

- Act as the primary point of contact for all CRM-related queries from potential and existing clients.
- Maintain communication with clients, addressing inquiries, providing updates, and ensuring timely responses.
- **Data Management & Reporting**:

- Update and maintain customer information in the CRM system, ensuring accuracy and completeness.
- Monitor and track customer data, interactions, and sales progress to ensure smooth workflows.
- Provide regular reports on CRM activities, including leads, follow-ups, and conversion rates.
- **Customer Experience**:

- Ensure that all clients receive exceptional service throughout their journey, from initial inquiry to post-purchase.
- Resolve customer complaints or concerns efficiently, escalating when necessary.
- Gather feedback from clients to improve the CRM process and overall customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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