Transport Executive

JLL supports the Whole You, personally and professionally.

Transport Executive
Work Dynamics

**What this job involves**:
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?

In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.

Throughout the day, you will also handle all incoming and outgoing calls, including distribution. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behaviour.
You will spend each day looking at how you can maintain and improve the front office. Part of your checklist is to get your hands on the latest magazines and newspapers to be displayed in the reception.

Being at the heart of the business
Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers, call tracking and client contacts. Much of your time will also be spent on general admin activities and other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations.

Other responsibilities you will take care of include contributing to the monthly management report for the client and participating in emergency evacuation procedures. On top of these, you’ll be expected to develop policies and procedures needed for all functions in the reception. As needed, you’ll also take part in managing conference rooms, events, flower arrangement coordination, and others.

Duties & responsibilities

**Transport Uptime Management**: Maintaining 100% on time arrival & on time departure of cabs

**Safety**: Ensuring 100% Employee safety
Transport Utilization to be maximum

**Compliance Management**: Adherence to 100% vehicle compliance (Vehicle documentation, Drivers documentation, Cab maintenance documentation & transport vehicle compliance)

**Driver Briefing Session**: Weekly Driver Briefing Session needs to be conducted

**Reports & MIS management**: Data needs to be capture for report generation such as but not limiting to Roster management, no show, OTA & OTD report any additional Adhoc reports

**Back up**: Backup for Shift executive if someone is on leave
This includes managing budgets, organising schedules & routes, ensuring that vehicles are safe and meet legal requirements, and making sure that drivers are aware of their duties.
Ensuring that the roster is prepared on time
Managing and supervising the Transport executives’ activities
Preparing monthly/weekly/daily reports
Be accessible for escalation of all transport related issues
Carrying out routine vehicle inspections
Providing advice to helpdesk operators on escalated issues
Incident reporting and management
Handling transport emergencies
Ensure all female staff is given security escort post 20:00 hours till 06:00 hours

Performance objectives
Provide Superior Client Service (weighting 50%)
Initiative or Process Improvement in Functional Area (weighting 40%)
Personal and Professional Development (weighting 10%)
Key skills
Team handling experience
Should have good working knowledge on Transport operations
Should have good communication skills
Employee specification
4-5 years’ experience in Transport Management industry into IT / Banking / Corporate set up.

A highly skilled professional
You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment ma