Chat L2

5 days ago

Bengaluru, India FloBiz Full time

**Has worked as an L2 Agent/Advisor or in Escalations Team/Department in the previous company for at least 6 months or more**:

- Identify and escalate issues to respective Point of Contact / In respective channel
- ** Familiar with Ticketing Portals like FreshDesk/FreshChat**:

- Good written and verbal communication skills especially in English/Hindi
- Has worked at least 2+ years of experience in customer service Voice process
- Extremely good soft skills and knowledge of handling customers
- Basic Knowledge of MS EXCEL, WORD, Google Sheets, Slack
- Management and resolving customer complaints
- ** Identify and escalate issues to respective Point of Contact / in respective channel**:

- ** Provide product and service information to customers**:

- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Route calls to appropriate resources/departments
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up on customer calls where necessary
- Worked on Social Media queries/issues will be a plus
- Should be a go getter
- Should be customer oriented

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    1 week ago

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    Bengaluru, Karnataka, India Wipro Limited Full time

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  • Service Helpdesk L1,l2

    7 days ago

    Koramangala, Bengaluru, Karnataka, India Quess Corp Limited Full time

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  • Data Science Specialist

    3 weeks ago

    Bengaluru, India LTIMindtree Full time

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  • Data Science Specialist

    3 weeks ago

    Bengaluru, India LTIMindtree Full time

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    3 weeks ago

    Bengaluru, India LTIMindtree Full time

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  • Data Science Specialist

    3 weeks ago

    Bengaluru, India LTIMindtree Full time

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