Chat L2

Customer Chat Process (International) **International Experience: 1 year (mandatory)** CTC: L1: 18,000 - 20,000 Per month L2: Rs, 4,30,000 Per Annum L3: Rs. 5,20,000 Per Annum 2 way cab facilities provided. 5 days working and 2 days rotational off 15 days notice period will be considered **Pre-requisites**: **Profile / Designation: Senior Customer...

**Description** Job Title: L2 Service Desk Company Overview: When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones - First Choice for IT.TM Position Overview: To provide technical support & assistance to customers...

French Service Desk: - Provide L0/L1 support through call and chat or AskIT portal (e.g., password reset, system not able to boot etc.) - Provide end to end ticket management based on the SOPs/Knowledge bases and escalate tickets not resolvable at service desk layer to appropriate L2/L3 teams. - Update SOP/knowledge base articles document as per resolution...

HR: 7619439463 Service Desk Analyst JD We can have L1 & l2 based on experience and some of these may not be applicable - 3- 6+ years’ experience in a Voice based Service Desk environment. - Aware of and adhered to standard Service Desk SLA’s - Has experience troubleshooting Hardware, Software and Application issues - Has experience in handling...

WE'RE HIRING FOR AN L2 MANAGEMENT MOBILE SPECIALIST AT BANGALOREExcis is a global IT support leader globally, driven by innovation and collaboration.  The Mobile Management Specialist will be responsible for managing and supporting mobile devices within the organization. This role involves troubleshooting, configuring, and maintaining mobile devices to...

Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest...

Roles and Responsibilities:Act as the initial point of contact for technical support, offering prompt andaccurate assistance to end-users and distribution partners via voice or chat forassigned video conferencing products.Deliver exceptional customer service by maintaining clear communication,providing timely updates, and ensuring follow-through on all...

**Role Purpose** The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction **͏**: **Do** - ** Ensure timely response of all the tickets raised by the client end user**: - Service requests solutioning by...

Job Summary: We are looking for a proactive and empathetic Customer Support Associate (L1) to manage live chat interactions with our customers. You will be the first point of contact for users, helping to resolve issues, answer product-related questions, and provide an exceptional support experience.Key Responsibilities:Respond promptly and professionally to...

If you are passionate about providing excellent customer support and troubleshooting technical issues, we are seeking a dedicated individual to join our team as an L1 Support Analyst.Role –We are looking for an L1 Support Analyst 1 who can.• Provide first-level technical support to end-users via phone, email, or chat. Troubleshoot and resolve software...