Administrator L2

2 days ago

Bengaluru Karnataka, India Wipro Limited Full time

**Job Description**:

- **
- Job Title: Administrator L2
- Req Id: 106697
- City: Bengaluru
- State/Province: Karnataka
- Posting Start Date: 10/28/25
- Job Description:
**Role Purpose**

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

**͏**:
**Do**
- **Ensure timely response of all the tickets raised by the client end user**:

- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
- Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high priority tickets/ service
- Installing and configuring software/ hardware requirements based on service requests
- 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

**͏**:
**Deliver**
- No
Performance Parameter
Measure1.100% adherence to SLA/ timelines
Multiple cases of red time
Zero customer escalation

**͏**:
**͏**:

- Mandatory Skills: Desktop Support.

Experience: 1-3 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

  • Administrator - L2

    2 days ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    **Job Description**: - ** - Job Title: Administrator - L2 - Req Id: 99658 - City: Bengaluru - State/Province: Karnataka - Posting Start Date: 10/21/25 - Job Description: **Role Purpose** The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined...

  • Storage Administrator L2

    2 weeks ago

    Bengaluru, India Cms It Services Private Limited Full time

    Job Description - CMS IT SERVICES PRIVATE LIMITED is looking for Storage Administrator L2 to join our dynamic team and embark on a rewarding career journeyManage and support storage systems for the organization. - Monitor storage performance and troubleshoot issues. - Collaborate with IT teams on storage projects and updates. - Provide training and support...

  • Salesforce L2 Support Executive

    2 days ago

    Bengaluru, Karnataka, India orbitnext-tech.com Full time

    Job Title: Salesforce L2 Support Executive Experience Required: 4-5 Years **Job Description**: Key Responsibilities: - Assist in system configurations, workflows, reports, dashboards, and other Salesforce customizations. - Collaborate with development teams and Salesforce administrators to resolve system defects and deploy enhancements. - Monitor system...

  • Oracle DB L2 Administrator

    2 days ago

    Bengaluru, India People Prime Worldwide Full time

    About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

  • Oracle DB L2 Administrator

    3 days ago

    Bengaluru, India People Prime Worldwide Full time

    About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

  • Oracle DB L2 Administrator

    3 days ago

    Bengaluru, India People Prime Worldwide Full time

    About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

  • Network & Security Administrator - L2

    2 weeks ago

    Bengaluru, Karnataka, India vijiksha Technologies.com Full time

    Summary of responsibilities - L2 Network Security Administrator: The successful person for this role will be highly experienced in network infrastructure administration and support. They will have experience with: - Monitoring, troubleshooting, and resolving network infrastructure related issues for multiple customers. - Enforce security protocols & best...

  • Oracle DB L2 Administrator

    2 weeks ago

    Bengaluru, India People Prime Worldwide Full time

    About LTIMindtreeLTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

  • Oracle DB L2 Administrator

    2 days ago

    Bengaluru, India People Prime Worldwide Full time

    About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro...

  • Administrator

    15 hours ago

    Bengaluru, Karnataka, India Wipro Limited Full time

    Overview: **JD for Finacle Support L2**: Resource has to working under Customer Location, which is Canara RRB PMO Office in South End Circle Bangalore and have to follow Customer Working Calendar with Shift Basis. Key skills required for the job are: ? Finacle 10.x Application Support ? PLSQL / SQL. ? Unix - Implementation and Maintenance-L2 As an...