Receptionist/administrator
20 hours ago
**JOB SUMMARY**:
**RESPONSIBILITIES**:
1. **Documentation**: Create and maintain documents such as price lists, privacy policies, terms and conditions, invoices etc on demand by the superior.
2. **Order Processing**: Process orders accurately and efficiently, ensuring timely delivery and customer satisfaction. Handle order modifications, cancellations, and returns as needed.
4. **Product Knowledge**: Develop a deep understanding of our photography products and services, including cameras, lenses, accessories, and photography techniques. Stay informed about industry trends and updates.
5. **Sales Support**: Assist customers with product selection, provide recommendations based on their needs and preferences, and upsell additional products or services when appropriate.
6. **Feedback Collection**: Gather feedback from customers regarding their experiences with our products and services. Identify areas for improvement and communicate customer insights to relevant teams.
7. **Documentation**: Maintain accurate records of customer interactions, transactions, inquiries, and feedback using our CRM system.
8. **Collaboration**: Work closely with other teams, to ensure a seamless customer experience and contribute to the company's overall success.
**QUALIFICATIONS**:
1. Excellent communication skills, both verbal and written.
2.Professional appearance and demeanor.
3.Proficient in **Microsoft Office Suite** (Word, Excel, Outlook) and comfortable with general office equipment.
4. Attention to detail and ability to multitask in a fast-paced environment.
5. Proficiency in using **CRM** software and other customer support tools.
6. Previous experience in customer service or a related field is an asset.
**KEY COMPENTENCIES**:
- Customer service orientation.
- Strong organizational skills.
- Confidentiality and discretion.
- Ability to work independently and in a team.
- Basic knowledge of document control and management systems is a plus.
**Job Types**: Full-time, Part-time
Pay: ₹8,000.00 - ₹12,000.00 per month
Expected hours: 63 per week
**Benefits**:
- Paid time off
Schedule:
- Day shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Work Location: In person
**Speak with the employer**
+91 7339574461
Application Deadline: 10/11/2024
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