Siebel Application Support

Company Description

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Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Information Technology
**Travel Percentage**:
5 - 10%

**Siebel Application Support - Unix,SQL,Oracle - Rotational Support**

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

The Merchant SRE team provides second and third level Application Support, supporting the FIS Merchant Solutions Acquiring Platform. The Acquiring Platform is responsible for the clearing, reporting and settlement of transactions to our customers and card schemes. It also provides a front-end for Operations to manage our customers and interacts with third parties to process disputed transactions.

**What you will be doing**
- Troubleshooting and investigation of production incidents following ITSM processes
- Problem and defect management
- Drive continuous improvement in the SDLC CI/CD Pipeline
- Conduct code-level software analysis and fault finding to identify root cause and resolution
- Interface with internal clients, business managers, Product and Development teams to resolve incidents and support permanent fix
- Represent team on cross-functional initiatives for production, support, and development activities
- Interpret and present data and analysis to management and other stakeholders as needed
- Provide QA for production change
- Provide 24 x 7 on-call support for production systems on a rota basis
- Define, develop, and maintain production support documentation in our knowledge base
- Support of Disaster Recovery, Code Release, and other change events
- Contribute to process improvement initiatives and work towards achieving best practice
- Creation of scripts for process automation and workarounds

**What you bring**:

- Strong analytical and problem-solving skills
- Service management ethos and disciplined approach to management of support tasks
- Strong interpersonal skills, demonstrating a variety of influencing styles
- Show a desire to take the initiative, moving issues forward to resolution
- Understand the role of Site Reliability Engineer and the role that plays in an organisation
- Excellent Communications skills, written and spoken
- Knowledge of ITSM and SDLC / Agile processes
- Desire to learn and ability to self-teach from available information
- Desire to support a varied range of products
- Technical skills in the following areas
- ** Essential** - one or more of the following:

- Siebel Application Support -Mandatory
- Unix / Linux skills
- Scripting
- Experience in SQL Scripting
- Understanding of data structures
- Automation skills

**Desired**:

- Experience in one of the following - JVM, Tomcat, Weblogic, Websphere or Apache
- Operational Tooling - Shell Scripts, Ansible
- Experience in supporting APIs
- Knowledge of supporting Kafka Topics
- Postgress or Oracle database knowledge

**Bonus**:

- Knowledge of Siebel
- Knowledge of Identity and Access management
- Knowledge of hybrid cloud connectivity and concepts
- Knowledge or Kibana and/or Splunk

**Added bonus if you have**:

- Knowledge of the global payments industry or a good understanding of payments transaction life cycle will be an advantage
- Knowledge of Control-M scheduling
- Knowledge of containerisation (Docker & Kubernetees) & on-prem server concepts (VMWare)

**What we offer you**
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A variety of career development tools, resources, and opportunities
- A broad range of professional education and personal development opportunities

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are