Telecalling

2 days ago

Adajan Surat Gujarat, India StarMaxx HR Services Full time

A telecaller is responsible for making outbound calls to potential customers, promoting products or services, and ensuring customer satisfaction through effective communication.**Key Responsibilities**
- **Outbound Calls**: Initiate calls to potential customers to promote products or services, aiming to generate sales leads and conversions. **2**:

- **Inbound Calls**: Handle incoming calls from customers, addressing inquiries, providing information, and resolving issues promptly. **2**:

- **Data Collection**: Gather customer feedback and information through surveys or direct conversations to improve services and products. **2**:

- **Documentation**: Maintain accurate records of customer interactions, sales activities, and follow-up actions for future reference. **2**:

- **Sales Targets**: Meet or exceed sales targets set by the organization, contributing to overall business growth. **2**:

- **Customer Relationship Management**: Build and maintain positive relationships with customers, ensuring a high level of satisfaction and loyalty. **2**

4 Sources**Required Skills and Qualifications**
- **Communication Skills**: Excellent verbal communication skills to effectively engage with customers and convey information clearly. **2**:

- **Persuasion Skills**: Ability to persuade potential customers and handle objections effectively. **2**:

- **Problem-Solving Skills**: Strong analytical skills to address customer concerns and provide appropriate solutions. **1**:

- **Experience**: Previous experience in a customer service or telecalling role is preferred but not always required. **2**:

- **Education**: A high school diploma or equivalent is typically required; additional qualifications in sales or marketing can be advantageous. **1**

4 Sources**Work Environment**Telecallers typically work in an office setting or from home, depending on the company's policies. They may work in shifts, including evenings and weekends, to accommodate customer availability.
This job description provides a comprehensive overview of the telecalling role, outlining the essential responsibilities and skills needed for success in this position.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹8,126.50 - ₹16,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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