Telecaller

5 hours ago

Surat Gujarat, India IMAGINE MEDICAL TECHNOLOGY Full time

**COMPANY NAME: IMAGINE MEDICAL TECHNOLOGY**

We're looking for enthusiastic **Telecallers** in Surat who are fluent in both **Hindi and English**. If you have excellent communication skills and a passion for connecting with people, send us your resume on Whatsapp +919510922223.

**Job Title**: Telecaller / Telemarketing Executive / Telesales Representative

**Department**: Sales / Marketing

**Language**: Hindi & English (MUST)

**Reports To**: Team Leader.

A telecaller, also known as a telemarketing executive or telesales representative, is primarily responsible for making outbound or receiving inbound calls to potential or existing customers. Their main goal is to generate leads, promote products/services, gather information, or provide customer support over the phone.

Here's a comprehensive job description for a Telecaller:
**Job Title**: Telecaller / Telemarketing Executive / Telesales Representative

**Department**: Sales / Marketing / Customer Service

**Reports To**: Team Leader / Sales Manager / Customer Service Manager

**Job Type**: Full-time / Part-time / Contract

**Location**: [Specify Office Location or Remote]

**Job Summary**:
**Key Responsibilities**:

- **Outbound Calling**:

- Initiate outbound calls to prospective clients using provided databases or lead lists.
- Introduce the company and its products/services in a professional and engaging manner.
- Explain product/service features, benefits, and pricing clearly and accurately.
- Identify customer needs and pain points to offer suitable solutions.
- Follow up on leads and maintain a consistent calling schedule.

**Inbound Calling (if applicable)**:

- Receive incoming calls from customers interested in products/services or seeking information.
- Provide accurate and timely information about offerings, promotions, and company policies.
- Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department.
- Convert inquiries into sales or leads where applicable.

**Lead Generation & Qualification**:

- Qualify leads based on predefined criteria (e.g., budget, authority, need, timeline).
- Identify cross-selling and up-selling opportunities.

**Customer Relationship Management**:

- Maintain detailed and accurate records of calls, customer interactions, and sales activities in the CRM system.
- Build and maintain positive relationships with customers.
- Ensure customer satisfaction and provide excellent service throughout the interaction.

**Target Achievement**:

- Work towards achieving individual and team sales, lead generation, or call handling targets.
- Regularly review performance against targets and contribute to team goals.

**Product Knowledge**:

- Continuously update knowledge about company products/services, promotions, and industry trends.
- Understand competitor offerings to effectively position our products/services.

**Experience**: 0-2+ years of experience in telecalling, telemarketing, telesales, customer service, or a related field (freshers with excellent communication skills may be considered).

**Interpersonal Skills**:

- Strong persuasion and negotiation skills.

Pay: Up to ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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