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Process Trainer

2 weeks ago

Bengaluru Karnataka, India Future Role Full time

Responsibilities
- Design and develop comprehensive training programs for collection agents.
- Conduct training sessions on collection strategies, legal requirements, and communication techniques.
- Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
- Provide ongoing support and coaching to collection agents.
- Ensure compliance with industry standards and regulations.
- Develop training materials, manuals, and documentation.
- Collaborate with management to identify training needs and objectives.

**Qualifications**:

- Bachelor’s degree in Business, Education, or related field.
- Proven experience as a trainer, particularly in collections or a related field.
- In-depth knowledge of collection processes and legal requirements.
- Excellent communication and presentation skills.
- Strong organizational and time management skills.
- Ability to adapt training methods to various learning styles.

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹480,000.00 per year

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Work Location: In person