Sme
2 weeks ago
Opening for SME for a Leading BPO in Pune Location
Profile
- Subject Matter Expert (Technical Service Desk)
Experience
- 2+ years
Location
- Pune'
Shift-Night
Notice Period
- Immediate
- 15 Days Only
**Job Description**:
**Responsibilities**:
- In Depth understanding of Service Desk operations. Good understanding of ITIL
- framework and processes.- Focus on continuous service improvement, customer experience and Service
- Delivery- Employee shall deal with sensitive/financial information of a client/internal
- processes- Work experience in Service Desk/ Tech support process providing remote support
- for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.**Requirements**:
- Any Graduate
- 2+ years of relevant work experience in managing complex service desk
- engagement and client interactions- Strong English Speaking and Written Skills
- Previous exposure to multicultural working environment is an advantage
- Analytical skills
- ITIL certification would be desirable
**Job Information**:
Salary
**500000 - 800000**
***
Work Experience
**Experienced**
***
City
**Pune City**
***
State/Province
**Maharashtra**
***
Country
**India**
***
Industry
**BPO**
***
Zip/Postal Code
**411001
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