Sme

1 week ago

Pune, India 2COMs Full time

Opening for SME for a Leading BPO in Pune Location

Profile
- Subject Matter Expert (Technical Service Desk)

Experience
- 2+ years

Location
- Pune'

Shift-Night

Notice Period
- Immediate
- 15 Days Only

**Job Description**:
**Responsibilities**:
- In Depth understanding of Service Desk operations. Good understanding of ITIL
- framework and processes.- Focus on continuous service improvement, customer experience and Service
- Delivery- Employee shall deal with sensitive/financial information of a client/internal
- processes- Work experience in Service Desk/ Tech support process providing remote support
- for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.**Requirements**:

- Any Graduate
- 2+ years of relevant work experience in managing complex service desk
- engagement and client interactions- Strong English Speaking and Written Skills
- Previous exposure to multicultural working environment is an advantage
- Analytical skills
- ITIL certification would be desirable

**Job Information**:
Salary

**500000 - 800000**
***

Work Experience

**Experienced**
***

City

**Pune City**
***

State/Province

**Maharashtra**
***

Country

**India**
***

Industry

**BPO**
***

Zip/Postal Code

**411001

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