Tele-calling Executive

13 hours ago

Gurugram Haryana, India Intenim technologies pvt ltd Full time

**Outbound and Inbound Calls**:

- Make outbound calls to potential or existing customers to promote products/services.
- Handle inbound calls to address customer inquiries and resolve issues.
- **Customer Interaction**:

- Build and maintain positive relationships with customers.
- Provide detailed and accurate information about products, services, or campaigns.
- **Sales and Lead Generation**:

- Identify customer needs and recommend suitable products/services.
- Meet or exceed daily/weekly/monthly sales and lead generation targets.
- **Documentation and Reporting**:

- Maintain accurate records of customer interactions in the CRM system.
- Prepare and submit daily activity reports to supervisors.
- **Problem-Solving**:

- Address and resolve customer complaints effectively.
- Escalate unresolved issues to the appropriate team or manager.

**Qualifications and Skills**
- **Education**: Minimum [High School Diploma/Bachelor’s Degree preferred].
- **Experience**: Prior tele-calling or customer service experience is a plus.
- **Skills**:

- Strong verbal communication and interpersonal skills.
- Persuasive and confident approach to customer interaction.
- Basic computer knowledge and familiarity with CRM software.
- Multitasking ability and attention to detail.
- Proficiency in [English,Hindi ].

**Performance Metrics**
- Number of calls made/received daily.
- Conversion rate for sales or lead generation.
- Customer satisfaction and feedback scores.

**What We Offer**
- Competitive salary and performance incentives.
- Opportunities for career growth and professional development.
- Supportive and dynamic work environment.

**How to Apply**:
**Join our team and become a part of a dynamic and customer-focused environment**

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 15/01/2025

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