Executive - Call Centre

1 day ago

Hyderabad Telangana, India Banyan Nation Full time

**Location: Hyderabad, HO**:
**Employment Type: Full-time**:
**Job Overview**:
**Key Responsibilities**:
**1. Customer Service & Communication**
- Handle to inbound and outbound calls, addressing customer and supplier inquiries on
- product availability, delivery timelines, order status and technical specifications related to product.
- Provide accurate information and technical insights regarding HDPE and PP products, leveraging polymer knowledge

**2. Sales & Supplier Support**
- Support lead generation and follow-up activities to contribute to sales growth and
- strengthen the supply pipeline to ensure customer and supplier needs are met Assist the Sales team in achieving targets by delivering excellent customer service and fostering client relationships
- Engage suppliers through telesales techniques to support deal closures and build lasting supplier relationships

**3. Data Management**
- Accurately record customer interactions and order details in the CRM, ensuring data is accessible for performance tracking and reporting

**4. Complaint & Issue Resolution**
- Address customer and supplier complaints or concerns, providing immediate solutions when possible, and escalating complex issues to the relevant teams.

**5. Follow-Up**
- Conduct follow-up calls to gather feedback, enhance customer retention, and build positive client relationships

**Qualifications**:

- Bachelor’s degree, with preference for CIPET (Central Institute of Plastics Engineering &
- Technology) graduates.
- 1-2 years of experience in customer service, sales, or call centre roles, ideally in support
of supply chain or sales functions.
- Knowledge of polymers, particularly HDPE and PP, with an understanding of recycling
processes.
- Proficiency in CRM systems and Microsoft Office.
- Fluency in English and at least one regional language (preferred: Hindi, Marathi,
Gujarati, Telugu, Tamil)

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