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Customer Care Executive

2 weeks ago

Kolkata West Bengal, India Genix Resources Pvt. Ltd Full time

**Job Title: Executive - Customer Success**

**Location**: Kolkata (Bhabanipur)
**Experience**: 1-3 years
**Department**: Customer Experience / Sales Support

**Role Overview**:
**Key Responsibilities**:

- Act as the primary point of contact for assigned customers post-purchase.
- Address customer queries, concerns, or escalations and ensure prompt resolution.
- Coordinate with cross-functional teams to meet customer expectations.
- Monitor order fulfillment, delivery timelines, and service quality.
- Analyze customer data to identify trends and propose actionable insights.
- Maintain updated CRM records and prepare customer feedback reports for internal stakeholders.
- Ensure all customer interactions are in line with brand values and service standards.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-3 years of experience in Customer Success, Client Servicing, or Account Management.
- Strong communication skills in English, Hindi, and Bengali.
- Proficiency in MS Office and CRM software.
- Excellent problem-solving skills with a customer-first mindset.
- Ability to work under pressure and manage multiple accounts simultaneously.
- Empathetic, detail-oriented, and capable of handling client-facing interactions confidently.

**8697159284 (Swarup Nath ) (Calling and WhatsApp Number)**

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 8697159284