Credit Counselor

**Position: Credit Counselor / Sr. Credit Counselor / Subject Matter Expert (SME)**
**Location: Hyderabad**
**Working Hours: 9:00 AM to 6:00 PM |**
**Working Days: 6 days/week**
**Open Positions**
**Key Requirements**
- **Language Proficiency**: Fluency in **Hindi, Telugu, Tamil, Kannada, or Malayalam**
- **Qualification**: Minimum **12th pass**, **Diploma holders**, **Graduates**, or **those currently pursuing graduation**
- **Certification**: Must be **DRA Certified** _(Debt Recovery Agent)_
- **Technical Skills**: Basic to intermediate proficiency in **MS Excel**

**Responsibilities**:

- Proactively engage with assigned customers to **remind and recover overdue/outstanding payments**.
- **Educate customers** about their upcoming dues and repayment options.
- **Track and escalate** suspected fraud or skip cases to the reporting manager.
- Monitor and ensure **promise-to-pay (PTP) commitments** are fulfilled on time.
- Handle and resolve customer queries with a focus on providing a positive experience.
- Lead **settlement discussions** for seriously delinquent or specific accounts.
- Prepare and deliver performance and recovery reports as required.

**Compensation Structure**
- **Statutory Benefits**:ESI & PF coverage**
- **Growth Opportunity**:Appraisal cycle every 6 months** based on performance

**Why Join Us?**
- Stable opportunity with **long-term growth potential**
- Incentivized performance environment
- Exposure to **pan-India customer portfolios**
- Structured **career progression** pathway with SME-level mentoring

**Position: Credit Counselor / Sr. Credit Counselor / Subject Matter Expert (SME)**
**Location: Noida**
**Working Hours: 9:00 AM to 6:00 PM**
**Working Days: 6 days/week**
**Key Requirements**
- **Language Proficiency**: Fluency in **Hindi, Telugu, Tamil, Kannada, or Malayalam**
- **Qualification**: Minimum **12th pass**, **Diploma holders**, **Graduates**, or **those currently pursuing graduation**
- **Certification**: Must be **DRA Certified** _(Debt Recovery Agent)_
- **Technical Skills**: Basic to intermediate proficiency in **MS Excel**

**Responsibilities**:

- Proactively engage with assigned customers to **remind and recover overdue/outstanding payments**.
- **Educate customers** about their upcoming dues and repayment options.
- **Track and escalate** suspected fraud or skip cases to the reporting manager.
- Monitor and ensure **promise-to-pay (PTP) commitments** are fulfilled on time.
- Handle and resolve customer queries with a focus on providing a positive experience.
- Lead **settlement discussions** for seriously delinquent or specific accounts.
- Prepare and deliver performance and recovery reports as required.

**Compensation Structure**
- **Statutory Benefits**:ESI & PF coverage**
- **Growth Opportunity**:Appraisal cycle every 6 months** based on performance

**Why Join Us?**
- Stable opportunity with **long-term growth potential**
- Incentivized performance environment
- Exposure to **pan-India customer portfolios**
- Structured **career progression** pathway with SME-level mentoring

Pay: ₹150,000.00 - ₹240,000.00 per year

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

License/Certification:

- Debt Recovery Agent (required)

Work Location: In person

Application Deadline: 01/07/2025
Expected Start Date: 01/07/2025